Jeevitha Rangaraj Email & Phone Number

• Initiating daily communications with the management team, strategize work schedules, and ensure alignment with client requirements• Leading the negotiation and signing of Memorandums of Understanding (MOU) with colleges to guarantee top-tier service for students• Managing customer and client relations, addressing comments and inquiries promptly• Overseeing the seamless execution of events, ensuring high standards of quality and efficiency• Directing the recruitment, training, and performance monitoring of staff, fostering a professional and skilled workforce• Driving the sales and marketing strategies of the center to achieve targeted outcomes

• Spearheaded comprehensive recruitment strategies, optimizing talent sourcing and selection processes to align with organizational goals and enhance workforce quality• Developed and implemented targeted employee training and development programs, significantly enhancing skills proficiency and career progression opportunities across the organization• Ensured exceptional customer service is delivered, maintaining high satisfaction rates• Developed a comprehensive business plan and strategy to guide the franchise towards its goals• Monitored financial and accounting activities to maintain budget integrity and profitability• Handled legal and compliance issues diligently, ensuring the franchise operates within regulatory frameworks• Steered marketing and sales efforts to expand market presence and revenue• Identified and addressed hiring and HR requirements, building a competent and motivated team• Supervised daily operations, ensuring efficiency and effectiveness in all aspects of the business

• Providing a friendly professional welcome to all customers and visitors, presenting a positive impression of themselves and the organization• Ensuring that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate to the relevant department• Effectively handling and being accountable for all types of payment transactions• Demonstrating a positive and responsive attitude to all calls with customers• Undertaking a large range of clerical duties and ability to remain resilient when dealing with a range of different customers• Providing accurate information and updating database.

India

• Checking the loan documentation.• Liasing with valuers,solicitors and relationship managers to resolve any queries.• Experience in lending operations and servicing across commercial,corporate and regulated retail products.• Taking ownership for queries and problems in respect of existing loans across a range of products.• Production of loan statements.• Handling all loan rollover/drawdowns and assisting with administrative duties with the bank agency function.• Managing a team to deliver an outstanding sales results daily.• Reporting business sales data to the head office on a daily, weekly and monthly basis.• Developing sales team members in line with their personal development plans and performance reviews.• Creative and running relevent incentive programmes to maintain high motivation and target achievement within the team.• Experience of cash handling and banking and till reconciliation.• Experience of dealing with routine administration,membership,booking and direct debit systems.

• Finding about client's finances and explaining various types of loan Helping the customer to complete the application and explaining repayments and loan protection• Keeping up to date with new loan products and any changes in the law• Scrutinizing Account Opening Forms and documents for CASA and term deposits to ensure compliance with KYC norms and AML policy of the bank• Initiating marketing activities and promoting bank’s liability products• Assisting Branch Heads in sales promotion campaigns and daily sales activities as directed• Providing top quality service to customers for retention and deepening of relationship with customers• Responding to customer enquiries and provide information about a full range of products and services• Developing relationships/adding value at the time of new customer acquisition• Ensuring that every customer sales enquiry is dealth with through appropriate sales proess• Working as part of a team to ensure the smooth operation of the facility

Master Of Business Administration, Human Resource Management, First Class

Bachelor Of Engineering, Instrumentation And Control Engineering, First Class