• Provided on-phone and online support for multiple clients to facilitate effective operation of their IT resources.• Partnered with Tier II and Tier III help desk peers to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.• Used remote access to perform troubleshooting when needed. Walked customers through step-by-step process for troubleshooting hardware issues.• Assisted customers with antivirus program installations and virus removals.• Performed multiple server tasks for various clients, including proactive server maintenance tasks and networking tasks (e.g. simple router, switches, modem, and Wi-Fi setups)• Conducted workstation software/hardware builds, deployment, and required repairs

• Supported data activities associated with business intelligence, business operations and compliance or regulatory requirements.• Conducted User Application Testing for the Facility Management Operational Dashboards for the Department of Agriculture and Water Resources.• Assisted in management of the newly created Property On/Off Boarding tool by JLL and monitored the use of this tool to understand tool usage.• Conducted User Application Testing for the Finance Dashboards for the Department of Agriculture and Water Resources and the Department of Home Affairs• Worked to create multiple forms and SharePoint sub-sites as required by the JLL Business Service Group

• Identified potential market after conducting extensive market screening exercises to identify the best and newest foreign market for MCI to expand into.• Proposed market entry strategies and a comprehensive set of international marketing mix elements.• Prepared and recommended a complete International market expansion plan as part of the ANU International Business Plan Competition 2018.

Engaged in multiple development and support projects. Identified and resolved system issues raised by clients, defined business process requirements, created business process blue-prints and, tasked with implementing, testing and support activities. Worked on 6 major development projects and spear-headed one as a Technical Development Lead. • Recognised for the contribution to the Order to Cash (OTC) EMEA, APJ & GRC team.• Credited for the hard work and outstanding contribution as a member of the SCITEX project, FY15 Entitlements and noteworthy contribution towards training.• Noted for the work in Seattle DMO for handling multiple requests and tasks efficiently and delivering exceptional performance.