DUBAI EXPO 2020 - UAE Pavilion | Dubai, UAE Services Officer Guest Relations• Demonstrated consistent hard work and dedication to achieve results and improve operations.• Achieved service time and quality targets.• Created plans and communicated deadlines to complete projects on time.• Organized files to support efficiency and traceability.• Enhanced working relationships by participating in team-building activities.• Developed ongoing programs using good team communication and collaboration.• Collaborated with team members to achieve target results.• Dealing with public complaints responsibility, calmly, efficiently and politely following the pavilions complains procedure and reporting upwards as necessary to ensure smooth running of operations.• Producing regular operational update reports to the pavilion Manager.• Working closely with the HR manager to ensure all staff follow correct HR procedures.

Perfect Range Real Estate Brokers Sales & Marketing Executive• Provided helpful, attentive sales support to generate positive customer feedback.• Boosted sales by cold calling investors for Emaar Properties, Dubai properties and AZIZI Launches and improved customer satisfaction by providing attentive, personalized client services.• Promoted special offers by Emaar Properties, Dubai Properties and AZIZI developers and exclusive post payment plans from developers with upselling skills.• Cultivated excellent customer relationships by providing helpful, friendly and attentive service co ordinating with sales representatives of developers.• Communicated effectively to determine customer needs, provide recommendations and upsell services.• Kept inventory up to date from developer and current offers.• Grew customer base by acquiring new customers and identifying needs to deliver relevant products.• Used MY CRM software to generate and manage leads.• Negotiated and closed deals with support from sales managers.• Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.• Created sales and revenue-generating opportunities in new markets to improve profit margins.• Cold-called prospective customers to build relationships.• Generated sales by prospecting leads, cold calling and closing deals.• Maintained productive relationships with existing customers through exceptional follow-up after sales.• Grew repeat business 65 % by providing superior customer service.

• Set up meeting with new clients.• To ensure that prospects are clearly communicated.• To ensure that the sales process is communicated to the subordinates properly.• Maintain complete and detailed knowledge of all assigned products. • Maintain accurate and up to date activity records. • Maximize sales referral opportunities by working with customer service colleagues. •Kept client records accurate and up-to-date within CRM systems, enabling clear, accessible communication pathways.•Resolved customer queries (Property owners / Tenants) problems using effective communication and providing step-by-step solutions.•Closely monitored client account activity, identifying areas for growth to enhance revenue opportunities.•Regularly exceeded profit and performance targets through outstanding client care and account development.•Built profitable new client portfolios through strategic lead generation and account conversion.•Created numerous sales plans, designing to increase sales, upsells and cross-sells.•Resolved client concerns quickly and professionally, improving retention ratings through first-class customer care.•Collaborated with different departments to build strategies that ensured the whole company satisfied clients.•Maintained exceptional product and market knowledge, providing clients with up-to-date information to maximize new business possibilities.

• Identify potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc. • To sell Personal finance products to the specified target customers/segments and meet monthly sales targets. • To contact potential customers and convince them about the bank’s product.• To ensure that prospects are clearly communicated about the bank charges/terms and conditions. • Data confidentiality and secrecy norms of the bank are adhered to. • To ensure that no customer application is misplaced and is kept in safe custody. • To ensure that code of the conduct as per the bank bank’s policy are adhered to. • To ensure that all the documents provided by the customer for completion the card applications are duly checked and forwarded to the relevant bank officers. • To ensure that I do the documents original sighting as laid out in the original sighting guidelines of the KYC policy of the bank. • To ensure that the sales process prescribed by the bank is fully adhered to. • Verify that potential customers satisfy all criteria required of a desired customer profile as outlined by the bank. • Derive insight to competitor’s sales activities and effectively report them to the Area Sales Manager/Relationship Manager. • Maintain complete and detailed knowledge of all assigned products. • Maintain accurate and up to date activity records. • Maximize sales referral opportunities by working with customer service colleagues. • To ensure performance as per the performance management criteria.Calling prospective customers from a database provided and encourage them to activate their Credit Cards.Working on “RAK NET” system to track the credit card application and status of the customers, Providing Balance Transfers information and working on “Prime”system.

RAK BANK - Dubai Branch Relationship Officer• Contacted existing customers and informed them of new product offerings.• Leveraged working knowledge of banking products to create new client relationships.• Reviewed and assessed client credit and investment history.• Assessed customer risk in line with banking policy.• Acquired and maintained detailed market, product and services knowledge to maximize sales opportunities.• Serviced over 120+ customers daily over the phone and meeting at office.• Demonstrated consistent hard work and dedication to achieve results and improve operations.• Achieved monthly target of 22+ approvals for credit cards.