Jef Overwater Email & Phone Number

As an internationally experienced manager, people leader, business owner, across retail and IT sectors I have extensive experience in managing, developing and leading both medium and large teams through complex processes and change.My natural ability for nurturing, developing and genuinely caring for the teams under my responsibility has enabled me to develop and implement people care policies that bring out the best for both the people involved and the company they work for.Some of my key areas of specialty are:Managing & leading teams of up to 250 staff – through change, project planning and implementation, and service delivery.Exceptional people leadership skills Relationship & stakeholder engagement & managementDesign & implementation of delivery service modelsDevelopment & implementation of policies and proceduresCustomer service delivery managementTraining & equipping staff Leading & embedding continuous business improvement* 18 in IT Ops environments in 3 different countries, from Shift Ops, Financial Mngmnt, Service Delivery, Pol & Procs, Staff Training, Tech Analysis, Testing, Strategic Planning, Project Implementation to total responsibility and delivery of Customer Service from six purpose built Data Centres housing IT infrastructure for NZ’s leading companies.* 7 years in establishing, managing & then selling 2 footwear stores in 2 countries, from Staff management, Sales Training, Stock purchasing, P & L’s, Marketing, Visual Merchandising, Strategic Planning, Financials, Account Management to ensuring exceptional customer service was provided at all times.* 3 years of Managing stores for large companies where I provided first class People Management, Customer Service and Sales Training to large & small teams across the retail environment.* 5 years at Shopify where I’ve excelled at incident coordination, complex issue investigation and resolution, positive interactions, anger and harassment deescalation, internal and external small and large communications, fast paced real time customer service, merchant advocacy, merchant growth, fraud prevention, presentations, knowledge management, supporting our internal teams and comprehensive platform understanding.

Listed skills include Management, Retail, Leadership, Business Process Improvement, and 25 others.