Jeferson S. Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

While actively seeking new career opportunities, I have been working as a freelancer, helping small and medium-sized businesses enhance their online presence. Specializing in Google My Business optimization, I assist companies in organically attracting more clients by improving their local search visibility and online reputation.In addition to digital marketing, I provide professional photography services tailored to branding needs, helping entrepreneurs and businesses present their best image through high-quality visuals. This combination of marketing expertise and creative photography allows me to support clients in both growing their customer base and building their brand.

Bowling Green, Kentucky, United States

• Responsible for acquiring nearly 20 million pieces of content, including AI-generated images, and welcoming and onboarding almost 200 new contributors to the platform in 2 years.• Exceeded annual individual goals within 4 months, propelling the company to surpass overarchingtargets by 3 months in advance for 2022• Drove the acquisition of 4 million+ files and the successful onboarding of 50+ contributors in 7 months,driving remarkable network growth• Exceeded annual goals by securing over 6 million leads and adding 80 contributors, enhancing contentand community engagement in 2023• Started Q1 2024 with 8 million leads acquired and 30 new contributors onboarded, establishing arecord pace for annual goals

Vancouver, British Columbia, Canada

From June 2021 to November 2022, I had the pleasure of working as a freelance photographer, specializing in capturing portraits, engagements, and precious family moments. This journey not only honed my photography skills but also taught me the ins and outs of running my own business. Balancing marketing, time management, client relations, finances, social media, website upkeep, editing, and delivery was a rewarding challenge that equipped me with valuable skills transferrable to my corporate roles. While I’ve returned to corporate life, photography remains a cherished passion and creative outlet. These days, I delight in capturing candid moments, especially of my growing family, including my adorable baby daughter.

Vancouver, Canada Area - Remote

• Supported stakeholders with the Facebook Marketplace app, resolving 300 issues per month and maintaining a 90% customer satisfaction rate.• Created internal documentation, reducing onboarding time by 30%.• Operated independently, achieving individual and team goals, maintaining quick turnaround response times, and achieving a high Net Promoter Score (NPS).

Vancouver, Canada Area, Remote

• Played a key role as a risk specialist, dedicating 2-4 hours daily to support the Risk team during a surge of tickets from Brazilian customers.• Led efforts in fighting fraud for Brazilian customers, responding to 50-100 fraud cases every day. • Analyzed data extensively to identify fraud patterns, resulting in a 25% increase in fraud detection accuracy.• Stayed updated on new fraud trends and technologies, contributing to a 30% decrease in fraud-related losses for Brazilian customers.

Vancouver, Canada Area - Remote

• Achieved a 200% increase in email response productivity, maintaining exceptional customer satisfaction levels.• Pioneered the launch of live chat support for Brazilian customers, managing up to 3 inquiries simultaneously without compromising service quality.• Provided support and troubleshooting for Portuguese and English-speaking merchants via emails and chats, resolving 20-30 issues daily with a 90% customer satisfaction rate.• Gathered context and solved technical and non-technical issues such as domain settings and store design, reducing resolution time by 20%.• Engaged in meaningful conversations to provide growth opportunities for merchants, resulting in a 20% increase in customer retention.• Collaborated effectively with teammates, specialists, and third parties, leading to successful partnerships and projects completed within my first year.

Vancouver, Canada Area

• Achieved a 95% customer satisfaction rate by resolving over 500 inquiries monthly via phone, chat, andemail, addressing billing, software use, and technical configurations• Elevated landing page conversion rates for 100+ clients by providing strategic designrecommendations, resulting in significant improvements in customer engagement and positiveperformance reviews• Achieved a 25% increase in customer incident resolution speed by effectively managing diversecommunication channels, leading to enhanced overall satisfaction and positive feedback

Surrey, Canada

• Achieved and maintained an exceptional 100% positive Net Promoter Score (NPS), showcasing acontinuous delivery of outstanding client experiences through exceptional customer service• Exceeded sales goals by 6% through proactive generation of 80+ leads, resulting in a remarkable 26%revenue growth attributed to strategic sales initiatives• Recognized as a top 5 sales performer with perfect scores in Timely Assistance and Solution Quality,demonstrating a steadfast dedication to exceptional customer service

São Paulo Area, Brazil

• Managed customer service operations, inventory tracking, and product availability to ensure seamless customer experiences.• Conducted detailed sales analysis, providing actionable suggestions to drive sales growth and improve revenue streams.• Led the successful migration from hard-copy ordering to a robust digital inventory management system, enhancing efficiency and accuracy in inventory management processes.

São Paulo

• Achieved market leadership for 60% of managed products, surpassing competitors in targeteddemographic segments and driving revenue growth• Contributed significantly to the successful launch of 6 women's healthcare products, driving a 20%market penetration increase within the first year• Served as the primary point of contact for OBGYN and key Thought Leaders (TLs) within my territory,fostering strong partnerships and acting as a trusted advisor to drive synergistic outcomes, resulting ina 20% increase in TL engagement satisfaction scores.• Documented and addressed medical information queries in alignment with handling procedures,ensuring accurate and timely responses, and maintaining a high satisfaction rate among internal andexternal stakeholders.

São Paulo Area, Brazil

São Paulo Area, Brazil

• Managed and expanded a key territory, supporting the largest hospital in Latin America (Hospital das Clínicas of the University of São Paulo), achieving a 150% increase in client database size from scratch to 150 clients in 6 months.• Conducted daily face-to-face sales meetings with physicians, gynecologists, and obstetricians, resulting in a 30% increase in product prescription and sales.• Conceptualized and implemented targeted marketing strategies for each product in collaboration with physicians and healthcare professionals, leading to a 20% growth in market penetration.• Developed and maintained visit itineraries, continuously growing the medical database by 10% monthly for enhanced sales opportunities.

São Paulo Area, Brazil

São Paulo Area, Brazil

São Paulo Area, Brazil

São Paulo Area, Brazil

Mba, Marketing & Vendas, Nota De Trabalho De Conclusão De Curso - Tcc: 10

Carga Horária Total: 432 horas. Grade de Disciplinas: Comunicação Interpessoal e Técnicas de Apresentação; Liderança Criativa e Motivação.

Comunicação Social, Publicidade E Propaganda