Jeferson Moreira Email & Phone Number

Porto Alegre, Rs, Br

Porto Alegre, Rio Grande Do Sul, Brasil

As Chief Revenue Operations (CRO) at Gainshare Consulting, I lead the creation and execution of integrated strategies to drive sustainable growth, operational efficiency, and revenue maximization.Combining advanced Growth Hacking expertise, project management skills, and deep experience in commercial operations and Service Delivery, I optimize every stage of the customer journey—from acquisition to retention—to deliver exceptional results.Responsibilities and Achievements:- RevOps Strategy: structured integrated processes across Marketing, Sales, and Customer Success, connecting teams and tools to enable scalable and predictable growth.- Growth Frameworks: designed and implemented agile frameworks to rapidly validate hypotheses and accelerate data-driven decision-making.- Operations Management: led multidisciplinary teams, aligning technology, processes, and talent to ensure efficiency and high performance.- BI and Dashboards: led the development of Business Intelligence solutions (Power BI, Microsoft Fabric, and others) to transform complex data into actionable insights.- Growth Consulting: helped businesses design multichannel strategies, build high-performance teams, and optimize sales and marketing processes with a focus on ROI.Market Impact:I bridge strategic vision with tactical execution, delivering solutions that turn challenges into opportunities. My approach combines creativity and technical precision, empowering businesses to grow intelligently and sustainably.Specialties: Revenue Operations, Growth Hacking, BI & Data Analytics, Process Automation, Project Management, and Business Scalability.

Porto Alegre Area, Brazil

As a Project Management Director at Gainshare Consulting, I leveraged my expertise to help diverse organizations across industries elevate their project management and service delivery game by putting customer needs at the forefront. By applying my strong knowledge of Net Promoter Score (NPS) methodology, I designed and executed innovative customer experiences and projects to drive business profitability, retention and growth. I utilized agile and scrum methodologies to ensure that projects were delivered within scope, budget and timeline while maintaining high customer satisfaction. My passion for continuous improvement and data-driven decision-making helped me to achieve impressive results and strengthen relationships with clients.

São Leopoldo, Rio Grande Do Sul, Brasil

As a Head of Service Delivery at V4 Company, a Dreamers Group Company, I am entrusted with the successful delivery of our Marketing products and services, focusing on catering to the unique needs of diverse industries. My role is both managerial and cross-functional, working closely with our Product Marketing Director to align service delivery with product marketing strategies and the specific requirements of each industry and delivery method.Key Responsibilities:- Collaborating with the Product Marketing Managers to understand the nuances of our products and services and the distinct delivery methods, ensuring their alignment with the needs of each industry.- Developing and implementing strategies to adapt service delivery to the specific requirements of each industry and delivery method.- Ensuring that all delivery methods are efficient, optimized, and aligned with customer expectations across the different industries.- Managing the support teams and specialists involved in service delivery, overseeing their performance in coordination with the delivery strategy by method and industry.- Monitoring customer satisfaction regarding service delivery, ensuring personalized solutions and maintaining quality standards across all industries.- Working closely with the Product Marketing Managers to ensure that marketing messages are aligned with the diverse service delivery methods, taking into consideration the unique characteristics of each industry.- Providing feedback to the Product Marketing Managers regarding service performance by method and industry, identifying opportunities for enhancement, and aligning marketing and delivery strategies with the specific needs of each sector.

Brasil

As a Senior Digital Production Lead at Hogarth, I successfully managed the profitability of core marketing projects for the Workday client, utilizing various tools such as Adobe Workfront, Adobe AEM Experience Management, Adobe Marketo, and others. I oversaw a team of Project Managers, Content Managers, and QA experts. leveraging these tools to ensure efficient and high-quality Web Production services. With a focus on continuous improvement, I evaluated digital production processes, workflows, and operations, utilizing these tools to optimize efficiency and performance. By strengthening the team's agility through the development and oversight of core processes, I ensured seamless integration with other Production Leads and the Hogarth PMO.As a decision-making risk manager, I worked collaboratively with Project Managers and department leaders to mitigate risk and ensure project success. Additionaly, I served as the single point of contact for the Workday client on any issues related to Digital Web Production operations/projects. I also led Pitchs/RFPs/RFQs for pre-sales processes with different clients, and supported and reviewed technical and commercial proposals for scope increase and new business.To ensure the completion of tasks on time, on budget, and according to the scope agreed, I delegated responsibility and authority while also implementing a data-driven management strategy. As a result, my team consistently achieved outstanding results and met client expectations.

Novo Hamburgo, Rio Grande Do Sul, Brasil

As an accomplished and highly experienced Lead Project Manager with a deep understanding of cutting-edge technologies, marketing and agile methodologies, I managed a global portfolio of more than US$ 2 million in digital projects at Brivia from November 2021 to August 2022.Leveraging my expertise in managing complex matrixes of skills, I ensured that the deliverables stayed within the scope, cost, and time agreed with internal and external stakeholders while effectively managing changes and monitoring key indicators and available resources to generate optimal results for our clients' businesses.With a genuine agile mindset and a wealth of experience in technology, data intelligence, experience design, creativity, and communication, I provided a broad range of services that helped brands navigate the daily and strategic challenges of digital transformation. Some of the major clients I served included AES Energy and CVC Corp.As a highly sought-after expert in the technology and marketing industry, I bring a unique blend of strategy, experience, and communication skills to every project. With my passion for innovation and my deep understanding of the latest trends and technologies, I am confident that I can drive significant growth and success for any organization.

Porto Alegre, Rio Grande Do Sul, Brasil

As an experienced and accomplished Senior Customer Relations Manager with a strong background in the technology and shared services centers industry, I led the development and implementation of the CRM strategy at Walmart from January 2015 to January 2019.Leveraging my extensive knowledge of the latest technologies and shared services centers trends, I worked closely with key stakeholders to develop a customer-centric approach that improved customer engagement and alignment. Through my innovative strategies and data-driven methodologies, we were able to perform Net Promoter Score analysis with day-to-day, influencer, and executive stakeholders, resulting in the best NPS of Shared Services Centers around the globe for two years running.My international experience and deep understanding of customer needs and preferences have earned me a reputation as a highly sought-after expert in the technology and shared services centers industry. With my passion for innovation and expertise in project management, I am confident that I can drive significant growth and success for any organization.

Porto Alegre

As a highly accomplished Global Service Delivery Manager with extensive experience in the technology industry, I led a global team of 300+ at Stefanini from August 2012 to February 2014.My role involved delivering shared services in IT, HR, and Facilities to Gerdau, British American Tobacco, and John Deere Tractors, providing 24x7 support in English, Spanish, and Portuguese. Leveraging my in-depth knowledge of the latest technologies and trends, I implemented ITIL-based processes across the Americas region, including incident, problem, request, and change management.Through my leadership, we achieved industry-beating customer satisfaction ratings, resulting in the renewal of all 3 global contracts. My innovative approach and commitment to excellence enabled us to deliver exceptional outcomes for our clients, driving significant growth and success for the company.With my passion for innovation and expertise in project management, I have earned a reputation as a highly sought-after expert in the technology industry. I am confident in my ability to drive significant value and growth for any organization, leveraging the latest technologies and trends to achieve unparalleled success.

Porto Alegre, Rio Grande Do Sul, Brasil

As an experienced IT and Telecoms Regional Manager with a track record of success in the technology industry, I led a major digital transformation at British American Tobacco (BAT) from April 2008 to July 2012.My role involved managing and improving IT and Telecom third-party services and contracts, aligning specialized service provision with business needs. Through my expertise in project management and data analytics, I was able to develop and implement a strategic plan that reduced regional and local run costs by 25%. I also standardized the supplier portfolio following RFP processes, achieving greater efficiencies and cost savings for the company.I am proud to have improved customer satisfaction, establishing IT & Telecomms as the best in the group, through a continuous service improvement approach. By driving innovation and embracing the latest technologies, I was able to enhance the reputation of IT & Telecomms, delivering exceptional outcomes and significant value for the organization.My proven success in managing complex projects and driving digital transformations has earned me a reputation as a highly sought-after expert in the technology industry. I am confident that my passion for innovation and commitment to excellence will enable me to drive significant growth and success for any organization.

Rio De Janeiro, Brasil

As an accomplished Telecomms Consultant with extensive experience in the technology industry, I spearheaded strategic planning for telecomms services at Hewlett-Packard from February 2007 to April 2008.My role involved working closely with BAT Americas companies to identify and address their key business pain points. Through my in-depth knowledge of the latest technologies and trends, I was able to connect their critical business objectives with cutting-edge solutions, developing a solid foundation for business consolidation and growth.Leveraging my expertise in project management and data analytics, I successfully implemented solutions that delivered unprecedented results. By prioritizing the latest technological advancements and focusing on business outcomes, I was able to exceed client expectations and drive significant revenue growth for the company.My innovative approach and ability to deliver measurable results have earned me a reputation as a top-tier expert in the technology industry. With my expertise and passion for delivering exceptional outcomes, I am confident in my ability to drive significant business value and innovation for any organization.

Porto Alegre E Região

As an accomplished Project Manager with extensive experience in the technology industry, I successfully led and oversaw major telecoms projects for Siemens Enterprise Communications from January 2002 to February 2007.My role involved providing expert consultancy to some of the largest companies across different states in Brazil, with a focus on implementing cutting-edge hardware and software solutions tailored to meet each client's specific requirements.I expertly managed cross-functional teams with diverse skill sets, overseeing the installation, training, and maintenance of Siemens telecoms solutions for Voice over IP PBX, Contact Centers, Unified Communications, and other advanced technologies.Through my leadership, the company was able to exceed client expectations, while also achieving significant revenue growth and increased market share. My results-driven approach and in-depth knowledge of the latest industry trends and tools enabled me to deliver unparalleled results, earning me a reputation as a highly sought-after expert in the technology sector.

Associate'S Degree, Technology In Management Processes

I took specialization courses in data science to broaden my skill set

Technical High School Diploma, Information Technology

I took specialization courses in computer networks to broaden my skill set