Jefersson Casella Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

• Initiate prompt communication with people exposed to COVID-19 through text, phone calls, email, and other communication platforms as necessary in order to recommend infection prevention and control practices at a home or non-home residential setting in accordance with the City of Houston's Health Department and CDC’s Infection Control Guidance.• Employed dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds.• Verify the contact’s identity during initial communications and prior to disclosing confidential information. Assure confidentiality and carry out efforts to locate and communicate with clients in a manner that preserves the confidentiality and privacy of all involved.• Notified the contact of their exposure to COVID-19, following guidance to provide COVID-19 health education. Conduct notification of exposure in a manner that maintains the confidentiality of the patient.• conducted continuous monitoring of cases and contacts to ensure their well being and adherence to quarantine and isolation guidance as well as answer any questions or provide any assistance with basic needs that may had hinder the successful isolation and quarantine periods.

• Coach and help develop team members.• Facilitate problem solving and collaboration.• Maintain MS Excel report creating.• Create an environment oriented to trust open communication, creative thinking and cohesive team effort.• Real time monitoring, forecasting and scheduling creation.• Motivate and inspire team members.• Monitoring calls, attendance and other related activities.• Assist incoming calls (Sales Associates and customers) according to the Customer Service Standards of Excellence. • Follow up and record claims until finding a solution.• Capture operations when Sales Associates have different situations.• Promote issue resolution within the team members.• Support administrative tasks and metrics review.• Analytical skill

Okinawa, Japan

• Safe and efficient operation of HH-60G pave hawks .• Followed safety procedures while analyzing issues and working on aircraft.• Logged maintenance notes regarding status of aircraft repairs.• Performed work in adherence with aviation regulations and protocols.• Documented all inspection and maintenance actions in aircraft forms, IMDS• Performed flight line functions including AFE preflight and post-flight requirements.• Reduced expenditures by repairing systems through preventive maintenance and minimizing equipment wear.