Advanced to this role to direct strategy for enterprise risk management, reinsurance, and emerging risks while reporting to the COO and CEO. Managed five VPs and three AVPs with collective oversight of 540 employees handling personal and commercial lines claims across 45 states. Served as a Board Director on subsidiary boards.■ Reduced expenses by $17M in 120 days by closely tracking expense actions and staffing.■ Successfully merged the claims department of an acquired company within six months.■ Decreased expenses by $2M annually by implementing photo estimating on auto physical damage claims.■ Leveraged AI for low-touch/no-touch processing, resulting in 85% of bills being processed using AI in the medical payments process and reducing headcount by eight staff.■ Built a training program for college graduates to create a talent pipeline, resulting in 15% of trainees who completed the program moving into management careers.

Led a staff of 170 handling personal lines claims in 50 states. Prepared budgets, forecasting, and expense management, approving reserves and expenses in excess of $100K. Managed projects related to medical management, legal bill review, water mitigation, and biomechanics.■ Slashed expenses by $2M per year by increasing phone contact by claims representatives to minimize the number of cases going through litigation.■ Conducted in-depth audits to identify opportunities to reduce severity on minor impact soft tissue types of claims, ultimately lowering severity by more than $5K.

Strategically guided claims, risk management, and products for all commercial policyholders across the U.S. and Canada. Developed best practices and metrics, prepared project cost-benefit analyses, and oversaw budgets and P&L.▪ Led project teams consisting of Risk Management, Legal, and IT to transition into ISO products, enabling the company to successfully write large accounts, including Rolex North America and Pandora.▪ Modernized capabilities by overseeing the $20M system implementation project to upgrade to Guidewire.▪ Increased market penetration into mid- and large-market accounts by negotiating with a reinsurance broker to minimize risks for large accounts.▪ Partnered with non-profit organizations, such as the Jewelers Security Alliance on Risk Management and Jewelry Recovery Programs, to develop risk management materials for jewelers and build a jewelry recovery database for law enforcement, ultimately reducing jewelry store losses.

Held roles as: Claims Trainee, Claims Manager, District Manager- Workers’ Compensation, District Manager- Casualty, Assistant Vice President and Regional Claims Exec.