Senior Director, Distributor Services And Customer Care
CurrentPromoted to improve return on working capital and payroll while improving operational efficiency. Oversee relationships with 12 independent distributors and 4,000 independent flooring retailers across the US. Responsible for distribution services, customer care, order fulfillment, and claims adjudication. Report to the President of Residential Operations, up to 9 direct reports, an entire team of 36 and an annual capital budget of $4M. • Reduced inventory by 50% over the last 3 years, saving $2.5M annually.• Reduced headcount from 36 to 19, reducing payroll by $750,000 annually.• Ship 5,000 displays annually, helping to drive $300,000+ in incremental annual sales.• Supported the launch of a high-end product line, resulting in a 20% annual sales growth.• Achieved a 14 day claim turnaround goal for the first time in 20 years.• Led the entire team to 100% remote work practices creating the first fully remote departments.