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Seasoned IT/Technical Support Account Manager focused heavily on customer’s needs. Experienced troubleshooter with 26 years’ experience in providing solutions for clientele from Fortune 500 to small businesses, for high availability network and enterprise productivity applications.
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North America It LeadThirdera Dec 2020 - Aug 2023Results-driven IT Manager with a proven track record of administering and optimizing keydigital platforms. Including Okta, Office 365, and Azure AD to ensure seamless identity andaccess management. Designed and implemented end-to-end device life cyclemanagement, overseeing procurement, deployment, and retirement processes. A go-toresource for top-tier technical support, consistently delivering solutions that empowerand educate employees. Committed to driving operational… Show more Results-driven IT Manager with a proven track record of administering and optimizing keydigital platforms. Including Okta, Office 365, and Azure AD to ensure seamless identity andaccess management. Designed and implemented end-to-end device life cyclemanagement, overseeing procurement, deployment, and retirement processes. A go-toresource for top-tier technical support, consistently delivering solutions that empowerand educate employees. Committed to driving operational efficiency and user satisfactionthrough strategic technological administration. Show less -
It ManagerEvergreen Systems Oct 2017 - Dec 2020Successfully sourced, purchased, and provisioned devices to meet diverse remote/virtualwork needs. Expertly configured a range of devices to ensure optimal functionality andsecurity. Identified and resolved network issues to guarantee uninterrupted virtualcollaboration. Administered Office 365, enabling seamless communication andproductivity for remote employees across the nation. Provided Proactive troubleshootingof technical challenges, delivering efficient and effective… Show more Successfully sourced, purchased, and provisioned devices to meet diverse remote/virtualwork needs. Expertly configured a range of devices to ensure optimal functionality andsecurity. Identified and resolved network issues to guarantee uninterrupted virtualcollaboration. Administered Office 365, enabling seamless communication andproductivity for remote employees across the nation. Provided Proactive troubleshootingof technical challenges, delivering efficient and effective solutions to maintain smoothremote work operations. Show less -
Software Support Practice ManagerEvergreen Is Now Thirdera Jun 2006 - Oct 2017Layton, Utah, United StatesEstablished and Managed a support team of Senior Technical Consultants for RadiaConfiguration Management and Patch Management Software. Provided professionalproduct support and training to several national companies. Installed and maintainedsupport database and incident software for tracking of customers and support incidents
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Senior Technical ConsultantEvergreen Is Now Thirdera Oct 2000 - Jun 2006Layton, Utah, United StatesTraveled throughout the country deploying Server/Client Configuration and PatchManagement software suite. Designed and deployed solutions in large companies andorganizations including: Navy Marine Corp Intrenet (NMCI) GM, Country Financial, SocialSecurity, Diebold etc. Provided comprehensive implementation guidance and support fordeployment team. Trained customers in the use and administration of ConfigurationManagement and Patch Management software.
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Support Consultant3M Health Information Systems Oct 1998 - Oct 2000Database and program support for 3M software
Jeff Alvey Skills
Jeff Alvey Education Details
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Computer Science
Frequently Asked Questions about Jeff Alvey
What is Jeff Alvey's role at the current company?
Jeff Alvey's current role is North America IT Lead at Thirdera.
What is Jeff Alvey's email address?
Jeff Alvey's email address is ja****@****era.com
What is Jeff Alvey's direct phone number?
Jeff Alvey's direct phone number is +180151*****
What schools did Jeff Alvey attend?
Jeff Alvey attended University Of Utah.
What skills is Jeff Alvey known for?
Jeff Alvey has skills like It Service Management, Itil, Integration, Solution Architecture, It Management, It Strategy, Enterprise Software, Enterprise Architecture, System Deployment, Vmware, Service Delivery, Service Management.
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