Jeff Ames Email & Phone Number

Dearborn, Michigan, US

Dearborn, Michigan, US

Dearborn, Michigan, US

• Responsible for the performance management of a U.S. field sales organization which delivers $3.6B annually in parts sales through 23 regional offices facing off with 3700+ dealer locations:
• Developed performance metrics which link field actions with divisional profitability
• Provided analytic strategy for sales objective allocation to field locations
• Led assessment of monthly and annual national and regional performance

Dearborn, Michigan, US

• Led marketing analytics team responsible for assessing effectiveness of campaigns, as well as in-depth customer profiling:
• Managed team of 7 highly skilled analytics professionals
• Responsible for providing results on the effectiveness of various marketing campaigns
• Gained experience with several different marketing programs, while interacting with both the program managers and their partners at the company's advertising agency
• Led development of predictive models for determining customers' likelihood to purchase automotive service which led to lower costs and increased effectiveness of direct mail campaign
• Oversaw the update and development of corporate predictive models used for marketing purpose

Dearborn, Michigan, US

• Responsible for development and implementation of marketing strategy – pricing, promotions, point-of-sale material – for remanufactured powertrain products:
• Led launch of a new engine line – from working with engineering group on product specifications, to pricing, to the development of educational material to explain both the line's features and benefits and its strategic.
• Developed, launched and managed sales incentive campaigns for both our dealers and distributors
• Performed the analysis and developed the business plan which resulted in an extension to the product warranty terms, significantly improving our ability to compete in the marketplace

Dearborn, Michigan, US

• Responsible for sales and customer satisfaction performance of 40+ dealers, while developing the skills and competencies of 4 zone managers:
• Oversaw the performance of a sales territory which generated $50M+ in annual parts sales
• Together with dealer partners, led development and implementation of action plans directed towards improving sales and customer satisfaction

Dearborn, Michigan, US

• Led 6-Sigma deployment within a field sales and marketing organization of 700+ employees, as well as supervisory responsibility for 6 Black Belts:
• Led the application of Six Sigma process improvement methodology in a transactional sales organization
• Developed and delivered a Green Belt training curriculum to the field organization, focused on dealership processes which drive part sales and customer satisfaction; training delivered to approximately 500 field.
• Responsible for all project selection and scoping
• Team successfully completed multiple projects, impacting processes across several different organizations, with hard savings in excess of $20M

Dearborn, Michigan, US

Dearborn, Michigan, US

• Responsible for a territory of 15 dealerships with over $30M in annual parts and service sales
• Led implementation of marketing initiatives to facilitate parts sales growth of 10% and a 3% increase in overall customer satisfaction

Juno Beach, FL, US

• Led strategic business plan development for HR and Corporate Services business unit
• Established and oversaw numerous cross-functional initiatives to drive a more customer centered mindset, which led to a realignment of the HR organization
• Completed development rotation as on-site HR Associate for 1,000 employee power generation facility

Kalamazoo, Michigan, US

• Responsible for instruction to approximately 130 students each semester:
• Developed and delivered lesson plan
• Developed and implemented assessment plan
• Granted tenure in June 1994

Mba, Business Administration And Management, General

Education record

Bs, Mathematics