Jeff Anglea Email & Phone Number

Little Rock, Ar, Us

Little Rock, Arkansas, United States

IT Specialist for several Harley Davidson Dealerships in 3 different regions.

Memphis, Tennessee, United States

Holly Springs, Ms

Memphis, Tennessee

Downtown Memphis

Successfully re-structured, re-organized and lead roll-out projects for 27 Windows and Jack Henry end users. Demonstrated abilities in managing several different technologies such as Server 2003, 2008, 2012, Exchange powershell, Azure, AD, Group Policy, WSUS, Bitdefender AV, desktop virtual machines, Toshiba Strata hybrid phone system, Jack Henry/Symitar core processor AIX 6.1 and clients, vendor procurement and relations.

Bartlett, Tn

IT Support Engineer

Cordova, Tn

AD administration; user creation, Bitlocker administration, 400+ end user support; U.S. and European locations, outside sales and two Memphis area locationsOffice 365 administration Windows Intune administrationSAP 730 GUI and SAP back end user administration and creationMobile device administration; iPad, iPhoneCisco Desk phone administration 79xx seriesConcur user creation and administrationMinitab 16 user, license and server administration.Vendor, hardware and software management and administration, hardware procurementHIPPA regulations, enforcement and complianceLog Me In/123 Rescue administration, utilization and user creation.

Memphis, Tn

AD administration; user creation, Bitlocker administration, 400+ end user support; U.S. and European locations, outside sales and two Memphis area locationsOffice 365 administration Windows Intune administrationSAP 730 GUI and SAP back end user administration and creationMobile device administration; iPad, iPhoneCisco Desk phone administration 79xx seriesConcur user creation and administrationMinitab 16 user, license and server administration.Vendor, hardware and software management and administration, hardware procurementHIPPA regulations, enforcement and complianceLog Me In/123 Rescue administration, utilization and user creation.

Greater Memphis Area

Supervised a team of 7 repair technicians and 5 warehouse personnel.Manged and maintained repaired units and parts inventory using Southware, TCMS and SRS.Repaired Lexmark, Epson, Tally, Brother and HP laser and thermal printers.Repaired IBM Thinkcentres, Netvista, Dell Optiplex, HP computers.Repaired various computers and peripherals; laser scanners, terminal payment machines, DS90L and DS90M Dec Servers, VMS servers, POS stations.

Maintain, build and troubleshoot over 1,000 Dell PC and Laptops at multiple Technicolor facilities in Memphis, TN.Maintain and troubleshoot HP and Ricoh laser printers and copiers.Maintain and troubleshoot Zebra 140xiIII label printers.Maintain, create and troubleshoot computer, printer and user accounts in Server 2003.Create and maintain Server 2003 print server.Maintain and troubleshoot Server 2003 DHCP services.Responsible for Windows 7 Business rollout and deployment.Maintain and troubleshoot Alcatel PBX server and I.P. phones.Maintain and troubleshoot Symbol scanners, hand and truck mount models.Maintain and troubleshoot Accu Sort production computers such as PTL, Communication pc and Fast Label.Install, configure and troubleshoot IBM Access Series, Gold and JBA clients.Utilize daily ticket log through Impact ticketing system. Assigning, creating and closing tickets as needed.Install, configure and troubleshoot Office 2007, including Outlook 2007.Install and configure Intermec wireless and Bluetooth hand scanners.

Maintain, build and troubleshoot over 1500 Dell and Lenovo laptops and desktops at the Autozone Support Center.Maintain and troubleshoot over 300 Lexmark, HP, and OKI monochrome and color laser printers.Maintain, build and troubleshoot over 600 field laptops.Maintain and configure over 300 Blackberry field devices.Configure and assign RSA secure tokens from the RSA server(ACE).Image desktops and laptops with Windows XP and 7 operating systems.Install, configure and troubleshoot Lotus Notes 6.5 and 8.02.Install and configure Microsoft Outlook 2007 client and Business Productivity Suite(BPOS).Install and configure over 250 customized pieces of software.Present IT Systems Support inner workings, Team Track, policy and proceduresto new hires.Remotely administer computers and printers in offices throughout the U.S.Build Windows boot disks for images copied to computersInstall, configure and maintain Sprint and AT&T aircards for field users.Configure Dell Kace KBOX to build and deploy patches, updates and images. Provided phone support for support center and field users.Received award for excellent customer service.Created and maintained user accounts in Active Directory.Created and configured OUs to the corresponding department.

Maintain and troubleshoot Server 2003 Standard and Corporate editionsConfigure, implement and maintain Server 2003 Active Directory, DNS, DHCP, Remote Desktop and Printer servers.Configure and implement Symantec Antivirus Corporate Edition 10.1. Client and server side.Maintain and troubleshoot 3Com Access Points and controllersMaintain, configure, install, and troubleshoot Netgear 24 and 48 port stackable switches.Install and maintain Microsoft Office XP Professional, 2003 Professional, and 2007 ProfessionalMaintain APC UPS remote softwareInstall and configure VPNs and VLANS via Netgear switches and Windows XP professional.Install, configure, and repair network HP LaserJet 4100, 4200, 4250, and 4650 printers.Install, configure, and maintain Epicor Vantage manufacturing software.Maintain Veritas 9.0 backup software and backup tapes.Build, configure, and repair Gateway and HP desktops Maintain, and repair Gateway, IBM, and HP laptops.Install and configure VPNs and remote desktop for mobile and remote users

Maintain Microsoft Server 2000 and 2003 Standard and Enterprise Build Server 2003 HP blade serversMaintain and troubleshoot Server 2000 and 2003 Active directory.Maintain Symantec Antivirus Corporate Edition 8.1Configure and maintain XWall spam filtering software for Exchange 2003Maintain and troubleshoot Exchange 2000 and 2003Repair, install and maintain HP LaserJet and Lexmark laser printersBuild and repair HP, Gateway, IBM, and generic desktopsRepair HP, Toshiba, and IBM(Lenovo) notebooks Install and configure Windows XP professionalHelp desk support technician for remote clientsInstall and configure mobile phone pc software.Reimage notebooks and PCsRemove spyware and virusesInstall and configure Sonicwall 150z

Completed contract assignments for the following customers:Southwest Tennessee Community College, University of Memphis, Midsouth Community College, Computers Plus, Barrister Global Network, Halifax Corporation, Cooper Systems Performed network refreshes of CISCO routers and switches for financial institutions.Teach basic PC building skills to employees of a Ford auto parts distribution plant in Memphis, TN.Contracted on an As-Needed basis to service, troubleshoot, and repair commercial and residential computer related equipment.Configure and repair Color and Monochrome HP and Lexmark printers. Install and configure Point Of Sale hardware and software for retail businessesProvide the local area businesses and residential customers with PC and Mac repair, upgrades, security software and hardware installation, client/server hardware and software implementation and design, software training, and security consultation. Manage a group of 2 to 5 employees to service local area businesses.Provide Microsoft Office 2003 educational instruction to Mid-South Community College Students in degree and non-degree seeking roles.Design and present curriculum materials based on the policies defined by Mid-South Community College.Researched, developed, and presented basic computer upgrade and repair curriculum based on CompTIA's A+ Operating Systems and Hardware course.Instructed students in Semester 4 of Cisco CCNA Networking Academy and provided developmental tools to assist students in the Exam process of Cisco's CCNA certification Exam.Build HP and custom Server 2003 and Exchange 2003 servers

A.A.S, Information Systems Technology With A Double Focus On Cisco Systems And Website Design, 3.76

Activities and Societies: Dean's Honor List, Magna Cum Laude

Education record