Infrastructure/Site Reliability Engineering- Designed infrastructure on AWS Elastic Kubernetes Service for enhanced resilience and rapid scalability which enabled production environments to maintain 4-9s of uptime- Improved infrastructure design, right-sized, and consolidated systems to reduce infrastructure costs approximately 28%- Developed monitoring methodology through Datadog for AWS infrastructure estate to provide enhanced alerting and time to resolution- Maintained and enhanced Terraform codebase for IaC deployments of production and non-production infrastructure ensuring uniform environmentsDevOps Engineering- Built CI/CD pipeline through CircleCI for automated software deploy pipelines to the EKS infrastructure reducing production deploy times by 90%- Employed the use of Blue/Green deployment methodology for zero downtime deploy processes further enabling our 5-9s of uptime- Designed a custom Docker build deployment system to reduce barrier-to-entry for developers working with Kubernetes and Docker- Designed automation for open source security tools scanning both application codebase and infrastructure systems enabling rapid vulnerability remediationDevOps Management- Defined policies, processes, and compliance for SOC2 standards while managing the company’s audit- Architected the DevOps roadmap within the company and prioritized direction based on business needs and urgency- Worked with globally diverse development teams to design systems that enhance their productivity and processes- Managed incidents, defects, requests, and maintenance needs for the DevOps team- Built and maintained a documentation repository for DevOps policies and procedures

Azure Estate Incident Management- Analyzed, mitigated, and resolved escalated issues within the Cloud Estate, including application, database, and issues with both cloud and client hosted infrastructureAzure Estate Automation- Building and maintaining next generation infrastructure for Cloud Estate with microservices architecture (AKS)- Developed custom CI/CD methods for automating upgrades of AKS deployments- Developed automated Disaster Recovery method for 900+ Legacy Azure Cloud Service Deployments- Developed automated process to hibernate inactive software deployments resulting in a cost reduction of approximately $30,000 per month- Hibernation method deploys an SSL enabled Landing Page for Hibernated deployments via CDN as a placeholder- Developed self service method of DNS Deployment for Technical Account Manager team that replaced ticket based request process for cloud operations team

Azure Management- Deploy, Manage, and Support Microsoft Azure client deployments- Built procedures for migration of on premise systems to cloud deployments- Perform stress testing and analysis of cloud deployments for scoping of client needs- Build and maintain monitoring tools to provide email and SMS alerts for cloud issues- Build and maintain dashboard reporting tools providing consolidated cloud resource information- Provide 24/7 Cloud Infrastructure supportOn Premise and Client Support- Scope and build both cloud and on premise footprints for software deployments- Technical contact for initial deployment of systems for on premise solutions- Provide technical and application support for end users and client IT staff- Provide 24/7 on call support for select clientsSupport Team Lead- Lead team of 8 client analysts- Provide Feedback and Mentoring for new client analysts- Mentor and escalation point of contact for the Customer Success teamSales Integration- Interface with sales providing technical knowledge for written RFPs- Present technical sales , both virtually and in personDevelopment/QA Integration- Provide feedback on current issues at weekly defect prioritization meetings- Perform QA work on the software by verifying defects and resolutions

Team Lead- Lead a team of six analysts, ranging from the newest in the company to most senior- Interviewed and assessed technical skills of applicants for all positions under the customer success team including Client Analysts, Technical Account Managers, and Cloud Operations Engineers- Mentored all new client analysts and new technical account managers- Escalation contact for major client issuesAzure Management- Deploy, Manage, and Support Microsoft Azure client deployments- Build procedures for migration of on-premises systems to cloud deployments- Perform stress testing and analysis of cloud deployments for scoping of client needs- Provide 24/7 Cloud Infrastructure supportAzure SQL- Managed Azure SQL environment with 1000+ databases- Performed query optimization, indexing recommendations and performance tuning - Developed Azure SQL Elastic Jobs for harvesting database metricsOn-Premises and Cloud Support- Scope and build both cloud and on-premises footprints for software deployments- Technical contact for initial deployment of systems for on-premises solutions- Provide technical and application support for end users and client IT staff- Provide 24/7 on call support for select clientsSales Integration- Interface with sales providing technical knowledge for written RFPs- Handle technical pre-sales calls- Provide in-depth technical presentations to key IT stakeholders on-siteDevelopment/QA Integration- Provide feedback on current issues at weekly defect prioritization meetings- Perform QA work on the software by verifying defects and resolutionsIT Services- Network administrator for approximately 2.5 years- Managed Phone PBX/Exchange Server/Network Firewall/Office Security- Built 2012 Exchange Server to replace 2008 Exchange Server- Managed helpdesk services for 75+ users- Built and deployed laptops for all users in the company

- Provided support and troubleshooting for customers using a construction based accounting software- Specifically focused on Systems related issues, but also provided support for the Purchasing, Inventory, and Service Management portions of the modular software- Served as a subject matter expert for the systems team within six months of starting, providing a go to resource for support on all systems based matters as well as a point of escalation for defects and issues prior to escalation to the development team- Served as a technical writer for the internal and external knowledge-base, which included writing, editing, and updating articles for issues both common and obscure.

- Provided technical support for the Kindle device- Troubleshooting the physical device itself- Wireless networks accessed by the devices- Assisting users with managing of content- Provided customer service phone support for the website on an as needed basis.