Jeff Baker Email & Phone Number

Englewood, Colorado, United States

Developed strategic relationships with internal and external customers, maintaining regular communication.Collaborated with various teams to optimize delivery schedules for external customers.Leveraged extensive knowledge of complex heavy construction equipment to answer customer inquiries.Managed paperwork and customer contracts, ensuring accuracy.Provided support to 3-5 outside sales representatives, handling orders, equipment location, price quotes, credits, and new account setup.Assisted branch manager with additional tasks, including customer damage processing, mechanic support, and parts receipts and returns.Awarded Employee of the Year in 2019 for exceptional job performance.Led daily safety meetings and contributed to process improvement initiatives.Utilized CRM software to maintain detailed contact logs and account records.Established new accounts, managed customer credit, and set up payment methods.Stayed updated on available products to maximize sales potential and cater to customer needs.Emphasized product features based on customer requirements.

Englewood, Co

Transported large construction equipment in compliance with federal and state safety regulations.Trained customers on equipment usage upon receipt.Mentored new hire drivers to achieve job competency.Received a 6-month No-Coaching driving award for safe driving.Conducted routine vehicle inspections and assessed maintenance needs.Achieved consistent safety targets by adjusting driving to different conditions and balancing loads.Managed reservation calls, assessed order completeness, and coordinated with customers.Upheld professionalism when working with high-value clients.Maintained vehicle cleanliness and assessed damage post-shift.Obtained customer signatures for paperwork processing.

Englewood, Co

Assisted business-class customers with purchasing Comcast phone, cable, and internet products.Created potential sales opportunities through inbound calls.Achieved department sales goals based on set sales quota.Memorized scripts to achieve easy conversational flow in interactions with potential customers.Utilized automated systems to log and retrieve information.Documented details of calls and customer interactions.Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.Developed and maintained working knowledge of products and services to deliver timely, accurate information.Responded to customers within required turnaround times.Worked with multiple means of communication within a fast-paced environment.Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing, and role-playing.

Commerce City, Colorado, United States

• Deliver bread and breakfast products to up to 10 restaurants and/or grocery stores on designated route within their specific receiving times.• Stock shelves and rotate product daily replacing old items with fresh product.• Place daily orders for stores based on sales activity, seasonal trends and working with customers on upcoming promotions and/or special events.• Boosted revenues through increased route sales by upselling customers to additional product displays within store and/or obtaining additional shelf space for products.• Load and unload box truck with bread products lifting upwards of 75lbs.• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.• Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.• Displayed products properly at customer sites and according to company specifications and policies.• Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.