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I’m Jeff Baltz, NMLS: 1519573, Loan Officer with PrimeLending, a national mortgage lender making the home loan process simple. The views expressed on this site are those of the individual author and do not necessarily represent those of Hilltop Holdings, PlainsCapital Corporation or its subsidiaries. PrimeLending NMLS: 13649 primelending.com/legal Equal Housing Lender

Homeownership is a huge part of the American Dream and is generally the biggest purchase a person will make during their life. As a dedicated mortgage professional, my purpose is to fulfill your dreams of homeownership. Our company doesn’t simply offer some of the most competitive rates in the mortgage industry; we provide impeccable service from start to close. As an Envoy Loan Originator, my goal is to make the purchasing process fun and smooth using breakthrough technology, transparent communication, unparalleled turn-times and, most importantly, around the clock attention to your loan. I am a very dedicated and hardworking individual who works with a great team to ensure our customers receive the best possible service throughout the entire loan process in order to meet Envoy’s on time every time commitment. The home buying process can seem challenging, but having the right people and resources by your side can make all the difference. Apply online now or contact me today to learn more and see how I can help you!

Financial center managers (FCMs) operate as business owners and are responsible for fostering a team environment and instilling an effective client-centric, sales and risk culture within the center, demonstrating that we are here collectively to help our customers achieve their financial goals. The FCM holds a critical role, ensuring operational excellence of the center and that all aspects of the center run effectively and cohesively.

The Store Manager has ownership and drives the overall customer and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales, service and operational performance goals. Ensure maximum sales and profitability by focusing on key business initiatives.

I assist and have assisted in the operations of a $35 and $50 million store with 110-150 team members. I directly supervise the sales teams that comprise the core of the store, including Computers and Home Office, Home Theater, Gaming, and Portable Electronics (Car Audio, MP3, and Digital Photography). I am present on the sales floor the majority of my shifts and engage in world class customer service, leading by example for my team members. I am personally responsible for driving sales results, increasing profitability, and coaching and training the majority of employees in the store. Three supervisors report directly to me, including Home Theater, Geek Squad, and Car Install, for whom I am responsible for all daily coaching, quarterly reviews, and annual appraisals. I participate in district and territory level conference calls, growing my skills and sharing knowledge with my team. I lead store trainings designed to improve employee engagement, selling ability, and customer service with proven results. My experience and success led the district team to place me as the temporary general manager during a transition period in the fourth quarter of fiscal year 2011.

Three unique areas of the store reported directly to me, including Loss Prevention, Inventory, and Merchandising. I was personally responsible for the store’s annual Physical Inventory, overall inventory integrity, replenishment, ordering, visual presentation, and security. I conducted internal investigations, including interviews, gathering statements, and working with local law enforcement. I monitored the P&L to minimize expenses and increase store profitability in such areas as end of life, shrink, and product ordering. I also actively participated in daily store operations and was often found lending my sales experience to improve business on the sales floor.

As the director, I oversaw all areas of the business including profitability, NOP, and revenue, P&L management, staffing and hiring, coaching and training. All assistant managers reported directly to me and I worked to motivate and grow the team on a daily basis. I assisted the district team by my willingness to relocate stores often to instate my proven results to create winning stores. I was responsible for implementing and ensuring compliance with all company policies as well as teaching and rolling out two separate selling/customer engagement models. I was held accountable for overall store inventory integrity, revenue results, and coaching and training supervisors and managers to develop a talent pool for promotion. I also actively participated on the sales floor, coaching, training, and inspiring all team members to improve their current skills and grow into stronger salespeople. Upon Circuit City’s closure, the Silverdale location was one of the few profitable stores remaining in the company.

I assisted directly in the daily operations of four different stores and indirectly with sixteen stores during my time as an assistant manager. The majority of my time was spent on the sales floor, motivating, coaching, and training employees to meet and exceed sales and services goals. I used my personal experience and expertise in sales accompanied by Circuit City’s current sales model to impart sales ability to all employees. As an assistant manager I supported the store director by diving into the P&L, monitoring all controllable erosion, increasing warehouse and delivery team productivity and finding ways to grow the business to balance shrink. The district and regional teams looked to my proven results and had me teach and train my peers within the district and region on cost control, annual physical inventory and accurately reading the P&L.

As a sales associate, I assisted customers with their entire shopping experience, end to end. I greeted customers and learned about their technology needs as well as about the customer so that I might offer solutions to fit their lifestyle. I was proficient in all areas of point of sale including sales and returns or exchanges. I was responsible for meeting aggressive accessory and services goals which I exceeded. SkillsEnergetic and excited leader who constantly strives to be the bestCompetitive and hardworking, having fun while being the bestFirm grasp of P&L management, store operations, and scorecard metricsEnthusiastic coach who brings over a decade of experience in sales