Technical Project Program Manager
• Lead large and complex cross-functional application development programs and projects in an Agile SAFe environment to successfully drive stakeholder expectations, company initiatives, and improve revenue. • Worked directly with Product Managers and Business owners to understand product directions and strategies for the short- and long-term goals across US, CAN, and EU merchant bases.• Oversaw and lead simultaneous programs and large projects to generate application releases and new innovative products directly contributing to organizational growth and revenue generation.• Provided project management leadership in requirements gathering and team collaboration across multiple work-streams to align with Risk and Compliance and Customer Success requirements. • Partnered with Scrum Teams and Product Owners to set milestones and timetables for intermediate deliverables including application releases, User Acceptance, Knowledge Articles, and support processes via JIRA, Epic and Confluence tools to improve time to market.• Produced project / program plans, roadmaps, on-going health and progress reporting to PMO and Executive level leadership, identifying risks and dependencies, and mitigation plans and progress. • Managed and facilitated the Go to Market activities, coordinating the Product and Development teams with the Customer Support, Education and Enablement, Marketing and Sales teams to ensure on-time product deliveries and improved merchant engagement.• Lead post-release Project and Program level review sessions with all teams and stakeholders to identify process improvement opportunities and plan avoidance actions items.