Jeffrey Barrus, Mba Email & Phone Number

Chapel Hill, Nc, Us

Research Triangle Park, Nc

Promoted from Territory Manager; global strategic planning, and unification of all regions, engines, and lines of business. Responsible for successful execution of business continuity events; aligning senior leadership for seamless resolutions to any business disruptions. Key Achievements:- Develop business strategy for global consistency during critical events, for rapid resolution.- Facilitated Business Continuity Plan standardization across business… Show more Promoted from Territory Manager; global strategic planning, and unification of all regions, engines, and lines of business. Responsible for successful execution of business continuity events; aligning senior leadership for seamless resolutions to any business disruptions. Key Achievements:- Develop business strategy for global consistency during critical events, for rapid resolution.- Facilitated Business Continuity Plan standardization across business engines.- Instituted new tool innovations for tracking sporadic events that affect business resiliency.- Evaluated existing procedures to identify inconsistencies with critical functions and redundant backup tools.- Establishing 'Supported Leader' functions that grant senior and executive leadership flawless execution to any shifts within their affected lines of business.- Conduct effective postmortem and lessons learned exercises with all lines of business to identify effective practices, and take steps to rectify weak points in our processes.- Developed and managed a risk register, evaluating business impacts, and advised leadership on mitigation strategies. Show less

Raleigh-Durham, North Carolina Area

Promoted from VISE Team Lead, responsible for being a Customer Experience focal to influence key relationships related to global enterprise health and risk mitigation.Key Achievements:- Facilitated renegotiations surrounding unrealized contract financial seepage and $100M renewal opportunity- Conceptualized non-standard service offerings, influencing portfolio expansion, while minimizing financial risk- Scrutinized service delivery performance to ensure consistent service… Show more Promoted from VISE Team Lead, responsible for being a Customer Experience focal to influence key relationships related to global enterprise health and risk mitigation.Key Achievements:- Facilitated renegotiations surrounding unrealized contract financial seepage and $100M renewal opportunity- Conceptualized non-standard service offerings, influencing portfolio expansion, while minimizing financial risk- Scrutinized service delivery performance to ensure consistent service delivery accuracy, while over exceeding customer expectations Show less

Morrisville, North Carolina

Promoted from VISE Engineer; managerial support for Global Service Logistics & Operations and Global Field Service organizations.Key Achievements:- Ensured overperforming daily operations for collaborative and innovative solutions for 20 employees across two theaters- Surpassed current support models to become a key focal group pertaining to hardware support for Cisco Technical Assistance Center- Outperformed service excellence across theaters to enforce globally adoption… Show more Promoted from VISE Engineer; managerial support for Global Service Logistics & Operations and Global Field Service organizations.Key Achievements:- Ensured overperforming daily operations for collaborative and innovative solutions for 20 employees across two theaters- Surpassed current support models to become a key focal group pertaining to hardware support for Cisco Technical Assistance Center- Outperformed service excellence across theaters to enforce globally adoption for innovative service solutions. Show less

Rtp, North Carolina

Remote hardware support engineer; responsible for on-site field hardware replacement and network restorations.Key Achievements:- Outperformed department scope, forcing team from remedial to expert level troubleshooting capabilities- Audited ticketing data to identify new quantitative measures to enhance existing KPI metrics- Invented innovative solutions in hardware and software to reduce service downtime and mitigate risk from partner inexperience

Bellevue, Washington.

Professional service engineer for enterprise customer network enhancement and resiliency. Key Achievements:- Tested customer desired network solutions, bug scrubbing hardware and software prior to implementing into the production environment- Advised customers on best practice enhancements for increased network resiliency and platform migrations- Instituted new technology testing to identify key feature faults, prior to first customer ship incidents

Raleigh-Durham-Chapel Hill Area

Web sales application support for the Cisco sales teams. Assigned to European and Emerging Markets territories. Ensuring lead sales agents had high availability to vital tool, and aided in troubleshooting inconsistencies remotely. Building strong team work skills, during difficult shifts to ensure the global sales teams are successful.

Crisis Preparedness And Response, Crisis/Emergency/Disaster Management, A

Certification for Crisis Preparedness and Response. Courses include: Identifying and Evaluating Risk, Problem-Solving Using Evidence.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Starting MBA degree at NC State University, with concentrations on Innovation, Marketing, and Entrepreneurship.

Bs, Criminal Justice

Education record