DEMONSTRATED ABILITIES: Management/Logistics/Customer Service •Manage internal communications and presentations with regards to core performance metrics•Supervise 40+ personnel within limits for overtime, hours of service and OS & D’s•Recruit, train, direct, motivate ensure staff compliance with regulations•Oversee analysis of data and information to prepare operations reports, volume forecasts, shipping exception reports, sales reports and other management reports•Analyze expenditures and financial information to develop plans, policies, and budgets for increasing profits and improving services•Plan, optimize and implement service solutions that improve performance of supply chains – predictability, costs and visibility•Coordinate the scheduling of drivers, trucks and freight to locations across North America•Develop system solutions and support logistic programs, including direct fulfillment•Develop strategic response to external influences such as legislation, fuel costs, mechanical breakdowns and environmental pressures •Coordinate trailer maintenance and repairs as required•Conduct investigations in cooperation with government agencies to determine causes of transportation accidents and to improve safety procedures•Monitor for quality, quantity, cost and efficiency •Plan routes, optimize work schedules and audit transport inspections•Establish and implement policies and standards for the transportation/storage of goods •Manage cost controls for all aspects of the operation•Enable customer feedback to improve the supply chain management•Direct investigations to verify and resolve customer/shipper complaints•Adopted best industrial practices to identify new and unique strategies to differentiate customer from marketplace and drive customer satisfaction