Jeff Baughn Email and Phone Number
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UNIQUE VALUE PROPOSITION► I deliver solid results in transforming IT and Business Operations, with over two decades of experience in leadership roles guiding operations and client service to new levels of performance.► My success is driven by my ability to transform organizations by building highly effective strategies that capture gains in business development, strategy, execution, and team leadership.SUMMARY► Engaging Senior Executive Leader possessing a winning blend of team leadership, strategic talent, and communications acumen. Skilled in transforming IT and Business Process services to produce exemplary results, via hands-on involvement and cross-functional delegation. ► Leverages a unique mix of visionary, strategic, operations and analytical expertise, consistently exceeding performance goals by aligning staff talents and effort with organizational objectives. An influential leader who creates immediate impact, produces results and fuels profits. LEADERSHIP HIGHLIGHTS★ Led a $400MM portfolio of strategic IT outsourcing relationships with Fortune 500 financial services companies.★ Directed a team of 20 senior professionals, with indirect authority over several thousand team members.★ Responsible for sales, revenue and P&L across all clients, ensuring the complete satisfaction of all contractual terms and customer expectations.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Specialties: Operations Management, Business Transformation, Business Development, Complex Solution Sales, C-Suite Sales and Relationship Development, Business Process Outsourcing, IT Outsourcing, Team Leadership, Process Improvement, Contract Negotiation, Global Delivery, Operations Turnaround, Quality Improvement, Fortune 500 Account Management
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Svp Of Finance And TechnologyLipscomb UniversityAtlanta, Ga, Us
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Svp Of Finance And TechnologyLipscomb University Jul 2020 - PresentNashville, Tennessee, United StatesJoined Lipscomb University in July of 2020 as the SVP of Finance and Technology. Scope of responsibilities include the Finance, Technology and Business Operations of the university and the associated Lipscomb Academy.
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PresidentAtlanta Motor Gallery, Llc 2017 - PresentGreater Atlanta AreaEstablished a family owned and operated business focused on delivering a superior customer experience for purchasers of previously owned highline vehicles that now generates approximately $1 million of annual revenue.
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Vice President - Financial Services SectorIbm 2011 - 2017Greater Atlanta Area★ Lead a $400MM portfolio of strategic IT outsourcing relationships with Fortune 500 financial services companies. ★ Responsible for the performance of a team of 20 senior professionals, with indirect authority over several thousand team members.★ Transformed the team through assessment and reorganization of team strengths, coupled with the addition of new, energized team members.★ Exercised accountability for sales, revenue and P&L across all clients, ensuring the complete satisfaction of contractual terms and customer expectations.★ Led negotiations to successfully capture key contract renewals worth several hundred million dollars. -
Vice President And Global Relationship Partner - Regional Retail BankIbm 2010 - 2011★ Led account management and client relationship development for a key account, managing consulting, application management, and global services agreements. ★ Managed 5 direct reports and several hundred indirect reports operating in a matrixed environment.
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Vice President And Senior Project Executive - Wireless Customer Care AccountIbm 2007 - 2010★ Oversaw service delivery and relationship management for an account that generated hundreds of millions of dollars in revenue for IBM annually, with services provided by nearly 13,000 call center agents addressing a volume of over 500,000 calls each day.★ Managed three subcontractors to deliver top quartile quality Customer Care services at 20 locations throughout the United States, Canada, Mexico, India, and the Philippines.★ Created a corrective action strategy that immediately improved service delivery and customer satisfaction; reduced call handling time, improved first call resolution, and delivered savings for the client.
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Vice President And Senior Project Executive - Regional Energy ProviderIbm 2005 - 2006★ Post-sale, personally requested by the client CEO to lead the transition, launch, and delivery of a $1.6B IT and Business Process Outsourcing agreement with one of the largest fully-regulated utility companies in the United States.★ Managed all facets of IT, Finance and Accounting, Human Resources, Procurement and Customer Care.
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Partner, Business Process Management Sales, Communications SectorIbm 2002 - 2005★ Responsible for BPO sales planning and execution, capturing accounts in the Energy & Utilities, Telecommunications, and Media sectors.★ Landed a 10-year, $1.6B IT and BPO agreement for a regional energy provider.★ Delivered a $300MM IT and BPO agreement for a gas exploration and transmission corporation.
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PartnerPricewaterhousecoopers Nov 1997 - Oct 2002Greater Atlanta Area★ Partner integral to the build out and expansion of a fledgling Business Process Outsourcing practice for the Finance, Human Resources, Procurement and Real Estate process areas. -
Associate PartnerAccenture Jun 1983 - Nov 1997Houston, Nashville, Washington D.C. And Atlanta★ Initial focus on complex systems integration in the Insurance Industry. ★ Subsequently focused on business development and sales of Infrastructure and Applications outsourcing services, primarily in the Financial Services sector.
Jeff Baughn Skills
Jeff Baughn Education Details
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Summa Cum Laude
Frequently Asked Questions about Jeff Baughn
What company does Jeff Baughn work for?
Jeff Baughn works for Lipscomb University
What is Jeff Baughn's role at the current company?
Jeff Baughn's current role is SVP of Finance and Technology.
What is Jeff Baughn's email address?
Jeff Baughn's email address is je****@****omb.edu
What is Jeff Baughn's direct phone number?
Jeff Baughn's direct phone number is (800) 426*****
What schools did Jeff Baughn attend?
Jeff Baughn attended Harding University.
What skills is Jeff Baughn known for?
Jeff Baughn has skills like It Strategy, Program Management, Vendor Management, Cloud Computing, Outsourcing, Business Transformation, Business Development, Business Process Improvement, Strategy, Crm, Management Consulting, Enterprise Software.
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Jeff Baughn
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