Jeff Beard Email & Phone Number

Atlanta, Georgia, United States

• Documenting REST APIs• Creating API content, including API reference and getting started guides

Atlanta, Georgia, United States

Sole technical writer working at product incubator

Raleigh-Durham-Chapel Hill Area

• Built documentation websites for a startup using Open Source and Docs as Code workflow• Created API content, including API reference and getting started guides• Worked with development and product management to track features and write UI procedures and overviews• Set up documentation systems, including release notes, Google Analytics, a style guide, content and search audits, and a customer feedback process

Formed new team to document REST APIsAdopted Docs as Code tools and development workflowCreated API developer center content, including guides, examples, and use cases

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Rtp, Nc

• Created the SAP Agentry Work Manager for IBM Maximo course, which covers the creation of SAP mobile applications for IBM Maximo systems • Single-sourced the course in XML DITA for multiple delivery as instructor-led training, virtual instructor-led training, and e-learning

Rtp, Nc

• Created and revised over 1,500 pages of Cisco networking documentation, including the Cisco Collection Manager User Guide, the Cisco ONS 15454 Quick Install Guide, and the Release Notes for Cisco Collection Manager• Worked closely with the engineering development team on creating user documentation for multiple and simultaneous releases of Cisco software, including major releases, minor releases, and unplanned maintenance releases • Created formal documentation plans detailing the… Show more • Created and revised over 1,500 pages of Cisco networking documentation, including the Cisco Collection Manager User Guide, the Cisco ONS 15454 Quick Install Guide, and the Release Notes for Cisco Collection Manager• Worked closely with the engineering development team on creating user documentation for multiple and simultaneous releases of Cisco software, including major releases, minor releases, and unplanned maintenance releases • Created formal documentation plans detailing the schedule, phases, roles, and scope of deliverables• Developed and tested procedures for Cisco IOS and Cisco ONS software on live optical and Ethernet networks• Learned new networking technologies and achieved Cisco Certified Network Associate (CCNA) certification, a program for entry-level network engineers, and taught the documentation team the basic concepts of Ethernet switching• Created a recognition program for reviewing engineers that was adopted by over 300 technical writers as a best practice• Led the effort to convert over 1,000 pages of legacy content to XML DITA using XMetal and custom scripts• Adhered to the Cisco Technical Documentation Style Guide, FrameMaker templates, and editing review comments• Edited release notes for the product development team and all drafts of new material produced by a junior team member• Created screenshot illustrations and vector graphics using Adobe Illustrator and Snagit Show less

Petaluma, Ca

• Sole technical writer at startup company

Masters Of Arts In Writing, Literary Nonfiction

English, English Literature