Jeff Bennett Email & Phone Number

Westfield, Massachusetts, United States

Oversee the day to day operations of a large retail store consisting of gas, fresh food sales, groceries, and prepared foods. Leading a team of 15-20 associates to create an exceptional guest experience, while maintaining inventory levels, controlling all cost categories, and delivering bottom line profits.

Provide a delightful guest experience in our beautiful 40 lane center.

Chicopee, MA

South Windsor, CT

Was charged with assessing a new business, and it's operational issues. Projects included; evaluating staff and processes, and making needed changes to both. I instituted a new procedure for taking reservations, which made more sense for our business and for our customers, and to eliminate the stream of complaints received from customers. During the 2 1/2.

Springfield, Massachusetts Area

Directed the overhaul of a Non Profit that had decreasing profits for the 3 years prior to my appointment as Operations Manager. During my tenure, I fostered a change to our customer service procedures, route operations, and brand awareness that helped lead to an increase of both poundage collected, and revenues collected. Under my direction, Hartsprings.

Operated a very busy 48 lane bowling center, and a Regional Training Center. Was charged with the training of District Managers, General Managers, and Assistant Managers for 5 years, while running the day to day operations of my own facility. Was part of a team of GM's that wrote the AMF Operating Standards, and collaborated on the re-writing of the OJT.