Manage a team of full-time and contractor trainers and management system auditors who deliver services routinely throughout North America and occasionally worldwide. Develop new training products and maintain existing training materials. Manage a public training schedule comprised of approximately 150 course offerings in the USA and Canada. Ensure trainer competence. Execute professional services agreements for privately held training. Supervise the materials logistics function. Conduct web conferences. Conduct public training courses as well as training that was developed specifically for clients and conducted at their locations.

Provide client advisory services and training on quality (ISO 9000) and safety (OHSAS 18001 and ISRS) management systems, maintain the local unit quality management system and trainer competence systems, and develop new training products and services.

Provided direct support to training managers and personnel of training units in four global sales regions. Planned and oversaw a project to launch personnel certification as a global service line. Provided internal training and support to local personnel certification sales teams.Planned and executed governance requirements for a worldwide network of professional training stations. Maintained trainer competence schemes. Conducted regional trainer-qualifying events. Negotiated approved training organization agreements with second party endorsers. Managed a team of subject matter experts who advised in new product concepts and existing product updates. Directed advertising projects (catalog, website) for global training courses. Routinely communicated with Key Client Managers to learn of market demands. Routinely communicated with Knowledge Network Coordinators to learn of new product concepts. Maintained worldwide registries of DNV BA courses and trainers. Oversaw new product development projects for training. Maintained a SharePoint library of courses and ensure training materials are inline with current international standards. Provided internal training opportunities to local units via classroom and webconference learning. Supported process mapping initiatives for training. Supported corporate database initiatives (ConCert) for training operations. Position was eliminated during recent corporate restructuring.

SENIOR SALES OFFICER: Presented and sold Management System Certification and ISRS services to existing and potential clients. Prepared action plans and schedules to identify specific targets and to project the number of contacts to be made. Followed up on new leads and referrals. Identified sales prospects and contacted these and other accounts as assigned. Prepared presentations, proposals and sales contracts. Developed and maintained sales materials. Established and maintained existing client and potential client relationships. Identified and resolved client concerns. Prepared monthly district sales reports. Communicated new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate DNV personnel. Participated in marketing events such as seminars, luncheons, trade shows, and webcasting events. Presented DNV Learning’s We in DNV course as a qualified trainer.OPERATIONS SUPERVISOR: Scheduled DNV consultants and trainers to provide DNV services. Maintained trainer competence records and advised trainers in their professional development. Executed professional services agreements. Supervised the materials logistics function. Maintained training materials. Assisted the Station Manager with personnel issues. Conducted web conferences.

Founder of a company that provided consulting and training in management systems and techniques. The Training Depot conducted on-site training and publicly offered seminars. Primary clients were Det Norske Veritas, Gwinnett County Public Schools and Georgia School Board Association. The Training Depot had redistribution rights for Jossey-Bass Publications as well as rights to use these materials in training settings. Operations closed August 2005.

CLIENT SERVICE MANAGER AND SENIOR CONSULTANT: Generated new accounts and supported major clients throughout the southeastern United States. Advised clients in implementing management systems and techniques to reduce avoidable loss; Performed safety and quality management system assessments and audits; Conducted public training courses (Practical Risk AssessmentTM, Modern Safety ManagementTM, Accredited Systems AuditingTM, Modern Quality ManagementTM, Managing Program ImplementationTM, Loss Control ManagementTM, Accident InvestigationTM, Managing Contractor SafetyTM, et al.) as well as training that was customized specifically for clients and conducted on-site.MANAGER, PRODUCT CENTER: Provided liaison, product support and internal training for startup operations in London (England), Paris (France), Oslo (Norway), Gothenburg (Sweden), Rotterdam (Netherlands), Frankfurt (Germany), Sydney (Australia) and Singapore. This function existed for five years (1992-1997) following DNV’s acquisition of the International Loss Control Institute. The department was initially staffed by eleven persons and maintained an annual budget in excess of $1M.PROJECT MANAGER (various projects during my tenure):* CLIENT MANAGEMENT DATABASE IMPLEMENTATION: Directed the setup and internal training within the Atlanta office of a worldwide-compatible client data system. The local installation was comprised of a Software Innovation C++-based user interface (COMPANION(TM)), more than 200 relational tables, SQL backend support and Seagate Crystal Reports 6.0.* QUALITY MANAGEMENT REPRESENTATIVE: Developed initial quality assurance systems to fulfill ISO 9002 Quality Certification requirements.* CONTRACTS MANAGER: Established and maintained agreements with non-DNV agencies which were contracted to perform DNV services.* LICENSING DATABASE MANAGER: Initialized a system to register, support, invoice and track licensed ISRS users worldwide.