A proven sales and customer service executive who is an industrious self-starter with deep experience in direct response marketing and project management for profitable results. My background in training and delivering relevent training programs has added to the success of the teams I have lead.I have earned a reputation serving as an exceptional hands-on executive leader who offers an impressive career and outstanding results. As a respected thought leader I have strengths in strategic planning and execution balanced with superb interpersonal skills. I am a transformational guru who tackles complex business problems by understanding core issues, creating a vision, leading turnarounds, and creating compelling teams that take accountability and achieve a mission. My expertise includes:TrainingRevenue GrowthBusiness Strategy & VisionSales & MarketingCustomer ServiceTechnology InnovationOrganizational Infrastructure Business Transformation## Critical Leadership Initiatives ##- Grew a sales and customer service team X3 in 2 years in headcount and revenue. This success was achieved through reorganization and tireless attention to the culture of the work environment - Realigned an in house inbound sales team to a BPO to decrease costs by $500K per year and an increase in customer satisfaction- Responsible for the sales of a single direct marketing product to $50M a year. Decreased returns by 60% by utilizing customer service training, marketing and consumer insight- Lead a world class inbound, outbound and e-commerce team to reach new revenue records- Implemented change management techniques to bring revenue and employee satisfaction from division last to 1st.Specialties: Direct response marketing, sales performance, customer service, sales operations, change management, CRM, call center technology, consumer insights.