Jeffrey Bosworth Email & Phone Number

Indianapolis, Indiana, United States

• Provide onsite and desk side support services to end users.• Troubleshoot PC related problems at the direction of CLIENT level 2 or SPOC.• Complete incidents and requests within SLA in pressurized environment.• Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.• Ensure tickets are updated on a daily basis.• Support meeting room environment and video conferencing.• Support printers, scanners and other peripherals.• Support mobile devices, such as iPads, iPhones and Android devices.• End-User Data back-up and restoration when required in the course of a service incident.• Smart hands support for data center equipment as per required SLA (in specified locations)• As directed by CLIENT Tech support will assist in troubleshooting the data center devices• Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites• Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Fairbanks, Ak

• Conducted in-depth market research to identify trends and consumer preferences.• Managed multiple projects simultaneously to ensure timely completion and quality results.• Collaborated with team members to develop and implement financial plans aligned with business goals.• Drove business development initiatives to expand client base and increase revenue.• Led strategic planning sessions to set short and long-term business objectives.• Communicated regularly with clients to provide updates and address any questions or concerns.

Fairbanks, Ak

• Provided technical support to end-users, resolving issues in a timely and efficient manner.• Configured network settings to optimize performance and ensure secure connections.• Demonstrated exceptional customer service skills, addressing queries and concerns with professionalism.• Repaired computer systems by diagnosing and fixing hardware and software malfunctions.• Installed software updates to enhance functionality and improve system performance.• Troubleshot hardware issues to identify root causes and implement effective solutions.

Fairbanks, Ak

Initial duties included installation, maintenance and support of workstations, servers, LAN and WLAN. Over time the position required maintenance of existing infrastructure and upgrades to hardware and software. Support of staff in day-to-day technology needs, QuickBooks and Hollander software.

Delta Junction, Alaska, United States

• Executed field testing procedures to evaluate product performance and reliability.• Provided expert client consulting services to address specialized project requirements.• Installed sensors in various locations to collect accurate environmental data.• Conducted ongoing environmental monitoring to ensure compliance with regulations.• Analyzed data collected from multiple sources to identify patterns and trends.

Fairbanks, Ak

• Managed IT budgets effectively to ensure optimal allocation of resources.• Analyzed renewable energy sources to determine feasibility for implementation.• Oversaw network infrastructure to support seamless operations.• Collaborated closely with engineering teams to drive project success.• Implemented cybersecurity protocols to protect against potential threats.• Conducted data analysis for wind energy projects to optimize performance.

Fairbanks, Alaska, United States

• Delivered exceptional customer service by actively listening to inquiries and providing personalized solutions.• Configured network settings to optimize connectivity and ensure seamless operation.• Provided remote desktop support to diagnose and resolve technical issues efficiently.• Troubleshot various IT issues by analyzing root causes and implementing effective solutions.

Anchorage, Alaska, United States

• Created visually appealing graphics and designs for various marketing materials.• Utilized digital publishing tools to produce interactive and engaging content for online platforms.

Portland, Maine, United States

• Retrieved data from various sources to ensure accuracy and integrity of information.• Assessed potential risks to the organization's data security and developed mitigation strategies.• Implemented backup solutions to protect critical data from loss or corruption.• Created effective data backup plans to ensure seamless recovery in case of emergencies.