Jeff Bryce Email & Phone Number

Currently working as a business retention specialist Responsible for handling customer contacts to disconnect services and retain services if possible. Began department 04/01/11. Set up tracking, methods & procedures and tracking devices. Product knowledge includes Digital & Analog Cable TV, High Speed Data (HSD), and Digital Phone Service System knowledge include ICOMS, and MS Office

Responsible for handling customer contacts to disconnect services and retain services if possible. Score card of "5" May 2010 Product knowledge includes Digital & Analog Cable TV, High Speed Data (HSD), Digital Phone Service, and Home Security System knowledge include ICOMS, and MS Office

Let's Give Back USA

Responsible for handling customer contacts and inquiries to generate sales of Life & Health insurance products. This includes not only telephone contact, but also premise visits. System knowledge include MS Office, as well as industry specific applications.

Currently working as an Account Manager in the SPORT center. Responsible for handling customer contacts and inquiries to generate sales. This includes not only telephone contact, but also premise visits. Led account team in sales through 1st Quarter 2007 Product knowledge includes POTS, ISDN, DSL, and Analog Trunks. As well as complex T1, T3, and optical products System knowledge include SORD/BOSS, PREMIS, EAES/BEASE, TELEGENCE, and MS Word/Excel

Currently working as a Sales rep in the small business team at the SPORT center. Consistently met sales objectives and goals Responsible for handling customer contacts and inquiries leading to sales. Placing orders in SORD, BOSS and BEASE. Product knowledge includes POTS, ISDN, DSL, and Analog Trunks. Also referring T1 sales to account team for further sales contact. System knowledge include SORD/BOSS, PREMIS, EAES/BEASE, TELEGENCE, and MS Word/Excel/Outlook/ PowerPoint Participated in conference calls in the absence of a supervisor reporting back all important information. Proposed EVAC and presented to manager and area manager. Volunteered to represent SPORT at all outside sponsorships in the territory. Leading the center in closed sales at the events. Achieved Fortune 500 3rd Quarter 2003 for leading sales at all outside SPORT sponsorships. Achieved Fortune 500 4th Quarter 2004 for leading sales on the business team. Achieved Fortune 500 2nd Quarter 2005 for leading sales on the business team. Achieved Fortune 500 1st Quarter 2006 for leading sales on the business team. Achieved Presidents Circle for 2004 for leading sales for the entire SPORT center. Trained Cingular GSM release to SPORT consumer and billing teams. Trained SBC-Covad Alliance for DSL release to entire SPORT sales team. Created DSL questionnaire job aid for DSL sales and shared with peers Participated in PMEI sales subtask force. Created all monthly I Points incentives for business team. Reviewed and prepared training material for consumer training class. Participated in test orders and implementation of new central offices in the SPORT area. Backup Backfill responsibilities include: Expediting due dates on services installed to satisfy customer relations, ensuring CMT's and LSR's are kept current while multi-tasking and supporting 7 service representatives on order errors and completions.

Worked on the team which ordered DSL (DSLAM and broadband) for the Midwest region. Responsible for creating job aids and adapting Methods & Procedures from the Southwest region to the Midwest region. Created the tracking process for manual orders and rejects which saved time and money. Performed root cause analysis on any number of issues involving performance measures missed. Managed escalations for the region, coordinating various departments and management levels to ensure implementation of DSL, usually on the same day. System knowledge includes ACIS, ASON, WFA-DO, LEX, MS Word, and EXCEL.

Worked on both sides of the wholesale market. In the Local Service Center I was trained to implement all types of POTS & complex services. These would include ISDN (BRI & PRI), Megalink, and T1. System knowledge includes SORD/BOSS, PREMIS, CABS, EASE, MS Word, and EXCEL. Quality control representative responsibilities included reviewing all resale POTS orders and telebranch orders for 35 people for service order accuracy and either correcting the errors or referring them back to the typist. Also, answering CLEC calls about services ordered Because of my knowledge of SORD and BOSS, I was given an opportunity to be part of a part of the team that opened the SBC Telecom office in Dallas. During those 6 months I was responsible for establishing Methods & Procedures for the center. I also worked extensively with SORD/BOSS and Web SOP.

Responsible for routing and scheduling delivery and pick up of freight from various locations across the US. Dispatcher responsibilities included coordinating multiple units and customers in the Dallas/Ft Worth area to insure outstanding customer service

Responsible for training of new recruits at Fort Sill in the skills needed to be a successful observer. Also involved in the development of training materiel for enlisted and officer training basic courses.

Field artillery instructor

Aas, Business Management

Associates Applied Science, Business Management