Jeff Bryce Email & Phone Number

Currently working as a business retention specialist Responsible for handling customer contacts to disconnect services and retain services if possible. Began department 04/01/11. Set up tracking, methods & procedures and tracking devices. Product knowledge includes Digital & Analog Cable TV, High Speed Data (HSD), and Digital Phone Service System knowledge.

Responsible for handling customer contacts to disconnect services and retain services if possible. Score card of "5" May 2010 Product knowledge includes Digital & Analog Cable TV, High Speed Data (HSD), Digital Phone Service, and Home Security System knowledge include ICOMS, and MS Office

Let's Give Back USA

Responsible for handling customer contacts and inquiries to generate sales of Life & Health insurance products. This includes not only telephone contact, but also premise visits. System knowledge include MS Office, as well as industry specific applications.

Currently working as an Account Manager in the SPORT center. Responsible for handling customer contacts and inquiries to generate sales. This includes not only telephone contact, but also premise visits. Led account team in sales through 1st Quarter 2007 Product knowledge includes POTS, ISDN, DSL, and Analog Trunks. As well as complex T1, T3, and optical.

Currently working as a Sales rep in the small business team at the SPORT center. Consistently met sales objectives and goals Responsible for handling customer contacts and inquiries leading to sales. Placing orders in SORD, BOSS and BEASE. Product knowledge includes POTS, ISDN, DSL, and Analog Trunks. Also referring T1 sales to account team for further.

Worked on the team which ordered DSL (DSLAM and broadband) for the Midwest region. Responsible for creating job aids and adapting Methods & Procedures from the Southwest region to the Midwest region. Created the tracking process for manual orders and rejects which saved time and money. Performed root cause analysis on any number of issues involving.

Worked on both sides of the wholesale market. In the Local Service Center I was trained to implement all types of POTS & complex services. These would include ISDN (BRI & PRI), Megalink, and T1. System knowledge includes SORD/BOSS, PREMIS, CABS, EASE, MS Word, and EXCEL. Quality control representative responsibilities included reviewing all resale POTS.

Responsible for routing and scheduling delivery and pick up of freight from various locations across the US. Dispatcher responsibilities included coordinating multiple units and customers in the Dallas/Ft Worth area to insure outstanding customer service

Responsible for training of new recruits at Fort Sill in the skills needed to be a successful observer. Also involved in the development of training materiel for enlisted and officer training basic courses.

Field artillery instructor

Aas, Business Management

Associates Applied Science, Business Management