Jeff Buckner Email & Phone Number

Plano, Texas, United States

Allen, Texas, United States

Frisco, Tx

Allen, Tx

Contract Start Up Commercial Insurance Division

North Texas

Dallas/Fort Worth Area

• Demonstrates the ability to service customers across all segments as required by business need• Utilizes expertise to Coach peers performance• Mentors new hires in their assimilation to Cigna• Demonstrates a superior level of professionalism and knowledge when communicating with internal matrix partners and external customers• Creates, owns and executes individual self development plan• Sustains working knowledge of Business Acumen for role• Utilizes skills for additional assignments in addition to directly servicing the customers• Demonstrates influencing skills with peers to support organizational change initiatives• Active engagement in personal coaching plans where appropriate• Works independently and takes initiative in completing work assignments and other project work• Proficient in working with Avaya and Cisco systems

Richardson, Texas

Skills utilized in current job: Supervision, hiring, termination, performance evaluations, cross functional communication with associates and executive management, employee relations, presentation skills, root cause analysis and problem solving with basic Six Sigma principles.•Successfully managed a 18 full time team analyst members in addition to 13 contract workers•Excellent in problem solving and analytical skills, first touch resolution, interpersonal skills, both verbally and written as well as coaching analysts to success in their day to day tasks •Provided support in the on boarding process, query design, logic and analysis, including insight, data and analytical support to executive management and 9 other departments•Monitored incoming data requests, implemented improvements in department tools, documented recommended and created accurate completions of tasks needed•Participated and collaborated on cross-department projects•Designed and implemented successful product in take awareness program for associates to determine status of received and expended contracts•Proficient in tracking and designing spreadsheets in MS Excel•Designed and implemented successful product in take awareness program •Forecast and administer daily work plans for all associates

•Advised potential borrowers regarding appropriate loan programs and the loan process•Negotiated rates, programs and take loan applications that encompass the point of sale •Monitored and analyzed financial profitability, product penetration, opportunity and market share capture•Worked with quality control units, and other support units to enhance production and quality control•Manage expense controls, pricing exceptions, and pricing•Successful in closing 85% of residential loans

•Wrote commercial non standard auto program, rates, guidelines, underwriting procedures for 383 Texas agents submitted to Lloyds of London•Utilized knowledge of commercial auto coverage & underwriting guidelines for both small & middle market accounts to write programs•Analyzed variables, such as type of amount of coverage, loss control, credit reports, and loss experience•Developed various reports, analysis of plan performance and financial projections•Evaluated, underwrote and priced business submitted within company guidelines •Met deadlines before timeframes/guidelines expected•Proficient in MS word, excel, outlook, and window operating systems as well as spreadsheets and databases•Effectively interfaced with all levels of management and staff

Plano, Texas

Directed, developed and lead the Commercial Insurance Division for Property•Developed driving strategies which have saved Countrywide over $8 million in revenue•Solid insurance experience in commercial property and casualty, marketing all lines of coverage: General Liability, Auto, Excess Liability, Workers Compensation, E & O, and P & L•Experienced in handling a high level role in the sales and servicing process•Book of business included general middle market accounts for contractors mainstreet mercantile, small business, manufacturing, retail and service business •Managed the development process for existing product-ideas and brought commercial insurance products to launch for increased production and market penetration•Lead, managed and coached 23 Commercial Service Representatives and Commercial Service Executives on the sale of commercial insurance products •Managed Brokers/Agent relationships•Knowledge of the applicable laws and regulations pertaining to the commercial insurance industry and wrote insurance guidelines for the Property and Casualty Department for Countrywide •Ensured compliance with all regulatory requirements and ensured through commitment to compliance was fully communicated•Performed Special Projects •Ability to be detailed oriented and ability to multi-task without loss of high-level performance, productivity or efficiency

Brought in new business marketing activities through Wausau Commercial Markets (WCM) and outside markets, includes account analysis, identification of coverage needs, selection of markets, and negotiation of coverage and priceLead, coached and coordinated team's activities to achieve business objectives, premium by line, specific underwriting and pricing strategies, quality of business, book management, producer development. Ensured effective selection, pricing and documentation regarding risk selection and pricing, on an individual accounts and aggregate basis Assisted in the development and implementation of a comprehensive marketing plan for assigned territory (in conjunction with the Director of Sales and Zone Marketing Manager) to support of Wausau Signature Agency profit and product objectivesIdentified markets and develop market relationships to meet book of business objectivesManaged placement of business to further market relationships.Responded to producer marketing needs to facilitate the saleResponsible for exposure identification, and assisted the producer in preparation of complete and accurate submissions if Marketer was present at prospect information gathering session Prepared 375 marketing proposals in 2006Offered recommendations to enhance system applications, workflow and/or operating proceduresInformed management of evolving customer needs and assists in creating solutions to address those needsHandled special projects as assigned by managementManaged one marketing support specialist and 4 support service staff

Managed day to day servicing of commercial insurance accounts including handling property and casualty coverage for clients involved in banking, golf course management, retail, manufacturing and technologyPrepared and presented submissions, proposals and stewardship reports for clients with premiums of over $500,000 monthlyDelivered special projects for clients and coordinated billing, certificate issuance, policy review and other daily account maintenance issuesAssisted in development of new client business for several Fortune 500 companies. Clients included; Supported the business with strong financial aptitude with the ability to multitask

Developed a marketing strategy to market and sell all lines of insurance and financial products to policy holders resulting in one million dollar sales in Auto, Fire, Life and Health insurance for 10 yearsAssumed major task of providing professional insurance counseling to ensure policy holders have appropriate coverage, reducing 90% of policy mistakes and 100% customer satisfactionSaved State Farm approximately $300-500,000 yearly by field underwriting all personal lines of business to determine acceptability and to control, restrict or decline according to company guidelinesLead team member in handling all computer and manually issued policiesEstablished a training plan to train administrative and technical personnel and facilitated implementation of all new programs within the agencyHandled all communication of changing policies, rates and procedures; explained coverage, rules, forms, and decisions for over 2500 insured and 6000 policiesAssisted in ensuring achievement of agency productivity and profitability objectives resulting in Regional Production AwardManaged client grievances and misunderstandings for over 2500 clients

Bachelor Of Business Administration, Marketing

Associates Of Applied Science, Basics