Jeff Budge Email & Phone Number

Knoxville, Tn, Us

Farragut, Tn, Us

Knoxville, Tennessee, United States

Chief of Staff supporting the Practice Leader and Client Experience Leader of the Digital Inside Sales (DIS) practice within Accenture Operations. - Global lead of the DIS Delivery Excellence team, providing best practices, methodology, and strategic delivery support for the ~5000 person DIS Delivery organization. - Strategic Initiatives Leader across all operations and delivery functions within DIS. Examples of strategic initiatives include: sales compensation plan design, implementation and deployment; application portfolio rationalization; information architecture / knowledge management design and implementation; technology platform adoption and usage improvement; and headcount forecasting and location strategy. - Created and led the Offering Acceleration and Integration team to interface between service offering management, sales capture, solution architecture and delivery to “Sell what we are able to deliver; and Deliver what we sold and committed to the client”. - Consistently called upon by DIS executives to consume, analyze, strategize and advise on a wide variety of market changes, competitive pressures, financial influences, employee sentiment and client satisfaction.

Knoxville, Tennessee

Chief of Staff for the Executive Team, directly supporting the CEO and CDO (Chief Delivery Officer), in addition to ad hoc support of the CRO, CFO, CTO, and CHRO. Primarily focused on a growth agenda and improving service delivery outcomes. Continuously called upon to lead strategic initiatives across business domains. - Built and led the Delivery Excellence team including program mobilization and launch, agent performance management, quality assurance, information architecture, knowledge management, client data privacy and process transformation. - Served as Service Delivery Leader for the SAP Inside Sales program. - Lead the COVID-driven transition of over 2000 employees from a primarily delivery center model to a remote delivery model, covering all facets of the transition including technology and networking, employee engagement and retention, performance metrics and dashboarding, and management upskilling. - Collaborated and strategized with the CTO and Director of Technology on the product roadmap and evolution of our proprietary “digital sales room” including the leverage of AI, improvement in cybersecurity, platform usability and adoption, and integration with client application portfolios. - Served as program manager and primary point of contact for the strategy, planning and execution of the integration of N3 into Accenture Operations following the acquisition of N3.

Knoxville, Tennessee Area

Key member of the executive management team. Led the development of the long-term company strategy and defined the tactical roadmap for execution touching merger and acquisition activities, alliance and channel partner development, sales and delivery team enablement and product development prioritization. Additionally, led the incubation and growth of the advisory consulting organization as a pre- and post-sales vehicle to gain wallet share with OneNeck’s customers. Over a span of nearly 7 years, progressed from product manager of a single service offering portfolio, to product director over all recurring services, to sales engineering management, then to company-wide product development, culminating in the strategy and consulting role.- Analyzed and synthesized customer outcomes, market signals, technology trends, business goals, implementation approaches and competitive intelligence to identify a company strategy and implementation roadmap to meet our growth goals.- Developed, organized, communicated and drove medium and long-term strategies across the company in complex technology trend areas such as multi-cloud, cybersecurity, data integration and governance, data analytics, and digital transformation.- Acted as the primary interface to the research analyst community (e.g. Gartner, 451 Research, etc.) bidirectionally. Consuming research content and analyst interactions in order to fine tune the company strategy along with briefing analysts and publishing content regarding our company direction, progress and accomplishments.- Incubated and grew a net new advisory consulting practice focused on advising clients regarding business and IT alignment, and the leverage of emerging technologies to deliver solutions that addressed business needs.

Knoxville, Tennessee Area

Led a team of solution architects and product managers responsible for portfolio strategy, product development, sales support and solution architecture for the cloud, managed hosting, application management and colocation service portfolios for OneNeck IT Solutions. OneNeck provides world class infrastructure, cloud and enterprise application management services to middle market and enterprise customers.

Responsible for the strategy, development and deployment of the portfolio of Enterprise Applications service offerings for OneNeck IT Solutions, a hosted application management and managed services provider that is part of TDS Telecommunications Corporation. Primary focus is the Oracle Application portfolio including E-Business Suite, JD Edwards, Hyperion, and Oracle's Edge Applications (Demantra, Agile, etc.). Additionally, focus on applications well suited for mid-market companies including Microsoft Dynamics AX and Infor LN (Baan).

Key member of Global Oracle Practice leadership team. Led the Global Oracle Technology Practice, a consulting organization focused on the leverage of Oracle’s software and hardware technology products to meet customer business needs. Provided consulting and advisory support to clients in a broad range of industries, including financial services, manufacturing, federal government and professional services in such areas as IT strategy, business and IT alignment, enterprise architecture, audit remediation and large-scale software implementations.- Responsible for defining the vision and direction, developing thought leadership, driving business development, and ensuring delivery quality for the Global Oracle Technology Practice.- Served as Practice Director for the Global Oracle Technology Practice and as CTO for the Global Oracle Applications Practice.- Ensured delivery quality by serving as an independent quality assurance resource for implementation and outsourcing engagements.- Served as senior technologist on many key alliance relationships, and lead strategist on the global Oracle relationship.- Served as advisor to CSC’s Public Sector and Outsourcing divisions on the leverage of Oracle's software and hardware products.- Provided information, thoughts and observations to market analysts including Gartner, Forrester, IDC, Ovum and Off the Record Research.

Key member of North American Oracle Practice leadership team, serving as CTO. Led the Global Oracle Technology Network, a virtual organization of Oracle technology focused consultants from across the global Deloitte Consulting community. Provided consulting and outsourcing support to clients in the financial services and high-tech manufacturing industries in such areas as IT operations, enterprise architecture, and large-scale software implementations.

Creator of the Oracle Center of Excellence for this federal contractor, providing Oracle expertise and proof of concept services across the CDSI customer base. Additionally, as the Implementation Lead, Technical Lead, Lead Developer and Product Evangelist for Enterprise RMS, an Oracle and Informix based immunization-tracking system for children and military personnel, met stringent Centers for Disease Control compliance and led the pursuit and implementation of the software product at the US Defense Health Agency’s TRICARE program along with multiple state departments of health.- Recognized by the CDSI company President for innovation and technical excellence

As Principal Instructor, taught professional courses in various venues (Instructor Lead, Distance Learning, User Groups, etc.) on subjects such as User Interface Design, Database Administration and Application Development. As Education Manager, managed a regional group of instructors and supported customer relations through course customization, product demonstrations, and conflict resolution. As Operations Group Manager, served as IT operations lead and managed the internal help desk with responsibility for facilities planning and day to day operations of two data centers, 130+ classrooms, numerous onsite customer classes and the end user support of the instructor corps.