• Responsible for all design, purchasing, implementation and day to day support for Mississippi Lime• Designed and implemented HBM Holdings\Mississippi Lime company’s migration strategy to co-locations facilities• Designed and implemented company wide Windows 10, Office 2016 and Email migrations• Helpdesk outsourcing• Process control network separation• Infrastructure leader for portfolio companies

• Manage and support Mississippi Lime Networks, Servers, Virtualization, Storage, PC's and Phones for Corporate locations, St. Genevieve MIne and other remote locations.• Managed multiple email migrations from on premise to co-location• Managed all circuits and costs

Citrix Support\Service Delivery Manager – Responsible for 3rd party outsourced Citrix work. From initial statement of work to transition from project team to support team of the citrix environment, this includes: Routine Management, defining Key Performance Indicators, Service Level Agreements, service availability, support processes, and documentation. Third level support for 800 plus infrastructure and business application windows systems, with multiple hardware environments and hundreds of applications with 50 percent less resources than two years ago. Continued cost cutting with hardware and application rationalization by utilizing virtualization. Mentor and developed vendor resources on ABInBev culture, change management, communication and internal processes to meet defined KPI’s.

Service Delivery Manger for 3rd Party outsourcing of Windows Server 2ND Level support and daily support tasks, which included creation of statement of work, vendor selection, transition to support, Service Level agreements and key metrics for service delivery.Third level support for 800 plus windows infrastructure and business application systems, with multiple hardware environments and 1000’s of applications, which includes monitoring, alerting, escalations and problem management.

Team Lead for Server Operations Support - Responsible for 8 resources managing 1500 physical and virtual servers worldwide which included: resource scheduling, phones, metrics, patching, server incident requests, escalations, troubleshooting, and communications. Monthly incident averages:o 5000 email alerts and requesto 600 phone callso 300 application upgrades or installso Patching and event monitoring for 1200 servers o 120 HP service center ticketso 20 restores and 300 system backups Identify cost saving initiatives from inception to execution o Asset cleanup reducing maintenance costo More efficient Change Management Processes reducing labor costso Eliminating hardware and software support on less critical systems o Data management practices to reduce storage space Responsible for formal internal and external communications for server outages Distribute and present Monthly Business unit updates (metrics and issues) Provide 3rd tier support of Windows servers with NT/2000/2003/2008 operating systems including 3rd party applications and hardware support  Experienced administrator in Active Directory, WINS, DNS and DHCP functions Monitor all system utilizing Microsoft MOM, HP SIM, SCCM and a custom application Dashboard Deploy patches, service packs, firmware, driver updates and updates to all Windows computers