Jeff C. Email & Phone Number

3200 Burnet Ave, Cincinnati Oh 45229

3200 Burnet Ave, Cincinnati Oh 45229

Cincinnati, Ohio, United States

NGC​​​​​​​​​​​08/2021 to presentLevel 3 PC Remote Support• Consultant through Webhelp/Atos• Build rapport and communicate with customers to ensure the highest level of customer satisfaction• Assisting 40-60 users a day with issues.• Install, troubleshoot and repair a variety of software• Troubleshoot and install drivers• Reset passwords in Active Directory• Create tickets in Snow• Troubleshoot and repair Microsoft Office applications.

Siemens​​​​​​​​​​03/2021 to 08/2021IT Support• Tier 1 Support Consultant through Insight Global/Atos• Build rapport and communicate with customers to ensure the highest level of customer satisfaction• Install and troubleshoot a variety of software• Activate, unblock and re-key PKI cards• Reset passwords in Netpro• Create tickets in Sharp, Snow and ATF2• Troubleshoot and repair MS Office applications.

Remote

• Build rapport and communicate with customers to ensure the highest level of customer satisfaction• Install Printers and laptops• Install EVS and SPS• Build Jobs for EVS, SPS• Print Test Jobs out of EVS, SPS• Setup Carts for Printers and Laptops

Milford, Ohio

Lead Project Analyst • JMeter Scripts – Planning, creation and testing• Run JMeter scripts to check system performance• Analysis of usage capacity • Create documentation for completion of each phase• Build rapport and communicate with customers to ensure the highest level of customer satisfaction• Mentored other analysts • Creating scripts for performance testing in Apache JMeter• Creating Web pages in Eclipse• Maintain system integrity

Hebron, Kentucky

• Maintain system updates• Installation of frame tracers• LMS system support• Manage workflows• Manage servers• Build rapport and communicate with customers to ensure the highest level of customer satisfaction• Maintain system integrity

Hebron, Kentucky

Level 1 Service Desk 10/2016 to 02/2017• Creation / resolution of tickets through assyst• Reset passwords using Courion• Remote assistance using LANDesk and Bomgar• Adding local and network printers • Program installation / troubleshooting - Cisco AnyConnect, Skype, Office Products, Internet, Intranet, Google Chrome, AS400 Power term connection.• PC / Network setup• Rebuilding Outlook• Assistance with One Customer• Troubleshoot Citrix receiver• Build rapport and communicate with customers to ensure the highest level of customer satisfaction• Maintain system integrity

Blueash Ohio

Technical Support- Contract Position• Creation / resolution of tickets• Maintain printers to server connection• Troubleshoot reported computer issues• Run malware and security software using malware bytes and Norton antivirus• Rebuilding Outlook• Reset passwords using Active Directory• Adding local and network printers• Setup new workstations • Install new applications • Maintain computer / network connection• Troubleshooting Citrix receiver• Build rapport and communicate with customers to ensure the highest level of customer satisfaction• Maintain system integrity

Bachelor Of Science (Bs), Information Technology Software Engineering, 3.67 Gpa

Associates Degree, Information Technology, 3.67 Gpa