Jeff Carlson Email & Phone Number

Minneapolis, Minnesota, United States

Eagan, Minnesota

• Responsible for merchandising service delivery at bulk retail stores throughout the Twin Cities metro area
• Lead a team of six supervisors and 90+ hourly merchandisers
• Manage service delivery at 220+ metro area bulk retail outlets
• Responsible for meeting or exceeding budgeted merchandising labor expense
• Collaborate cross-functionally in support of market unit sales volume forecast attainment

Greater Minneapolis-St. Paul Area

• Ensure organizational efficiency and integration of the business strategy, performance and administration of projects within the Global Supplier Management team by establishing, executing and maintaining documented.
• Drive major company customer service and revenue generation initiative through interpreting, tracking, and reporting of Key Performance Indicators (KPI’s).
• Collaborate with marketing and communications experts in the development of a merchandising communication plan.
• Aid Senior VP in driving supplier revenue strategies in pursuit of annual budget attainment through efficient organization and dissemination of optimization plans.
• Lead cross-functional project teams in the development of Merchandising project collateral, including workshop for company board members.

Greater Minneapolis-St. Paul Area

• Specialties: Change Leadership, LEAN, Six Sigma, Profit and Loss Analysis and Management, Field Employee Leadership, Strategic Planning, Fleet and Supply Chain ManagementSupported division wide process improvement.
• Developed and managed 3 projects simultaneously: two supply chain optimizations valued at $6.9MM; one revenue enhancement valued at $3.2MM.
• Facilitated DMAIC and SCORE Kaizen events for original projects aimed at expense reduction and profitability.
• Supported the Workforce Planning initiative as Subject Matter Expert (SME) to reduce a division wide $600MM S&W expense through training in best practices related to forecasting of business needs and efficient.
• Personally completed 12 Workforce Planning projects for a combined savings of $1.2MM on a forecast of $400K.
• Used data mining techniques and P&L analysis to aid in the identification of new project ideas.

• Led process improvement efforts in nine cities within the Central Area of the US. Partnered with project champions and process owners to identify, plan, and execute key initiative projects centered in Operations.
• Completed 76 projects consisting of 38 expense control projects and 38 revenue generation projects for a savings of $3.6M on a forecast of $2.6M
• Provided support for improvement sustainability through monthly scorecard reviews, action plans, and supplemental coaching.
• Mentored airport and operations managers in understanding Lean principles.
• Generated six new project ideas based on operations, supply chain, and revenue performance for an estimated value of $6MM.

Greater Minneapolis-St. Paul Area

• Oversaw a team of eight operations managers and a staff of 90+ in all aspects of rental car service delivery at a multi-brand, multi-site 24/7 location, including daily and advanced business planning, customer service.
• Attained 110% of EBITDA business plan resulting in a record breaking $12MM in profit.
• Piloted a sales initiative resulting in 100% increase in ancillary sales over three years.
• Maximized Customer Led philosophy utilizing the Voice of the Customer portal as a tool to enhance customer experience.
• Executed yield management strategies to drive utilization and increase revenues.
• Responsible for hiring, oversight, and evaluation of location staffing.

Greater Minneapolis-St. Paul Area

• Led a team of three Production Managers in overseeing the supervision of a Service Agent staff of 40+ FTE’s.
• Consolidated Avis and Budget employees under Avis Budget Group at one of the first locations in the country.
• Hired, trained, and evaluated employees to meet company quality and productivity service levels.
• Maintained appropriate staffing levels to meet business demands while controlling expenses.
• Responsible for the daily operational readiness of Avis and Budget brands.

Greater Minneapolis-St. Paul Area

• Mentored and coached management team in daily business operations and the delivery of the Avis Experience.
• Promoted sales and service culture through goal setting, coaching and accountability.
• Supporting Shift Managers in work group scheduling to meet business demands while maintaining approved FTE.
• Hosting monthly employee participation meetings to promote employee satisfaction
• Implementing strategies to promote revenue generation: Increasing utilization, adjustment of daily game plan, rates, and upsell matrix, coaching and disciplining RSA through team involvement.
• Managing Service Agent workgroup: maintaining quality and productivity standards through incentives, scheduling, time and attendance, monthly meetings.

Greater Minneapolis-St. Paul Area

• Responsible for leading, coaching, mentoring, and training of Avis associates and new-hire managers.
• Implementing Performance Leadership skills, including Key Principles.
• Managing daily operations and seeing to business demands.
• Scheduling and managing Time and Attendance of CSR and Readyliner work groups, including meeting FTE requirements.
• Developing and implementing incentive programs for CSR’s: GSO, refueling, accident report bounty.
• Encouraging involvement through improved communication from pre-shift meetings with various work groups.