Significantly reduced the time to onboard and provision new employees access from 3 weeks to minutes (SailPoint) Reduced risk to AIG associated with inappropriate and unauthorized access for portfolio of ~2,500 applications and ~25,000 production systems (SailPoint)Significantly reduced risk to AIG by reducing privileged accounts from ~350,000 human and service accounts to 115,000 accounts and introducing a Password vault and a activity monitoring solution(TPAM, CA PAM, Splunk and Guardium)Engineered solution to identify SOX, SOC 1, and other regulated servers and databases on the AIG network and not vaulted in Global PAM solutionHelped evolve a steady state organization to manage privileged accounts and operationalize overview services into a BAU state with relevant SLAs and performance metricsCultivated relationships across all levels of management, Supported requirements gathering, and service adoption across AIG’s businessesCreate, Track and Improve on L2 Operations KPI metrics and performance

Grew new campus student population by 35% in first 12 monthsIncreased campus Net Promoter score by 25% to over 90%Increased collections to 96%Consistently achieved 100% start rate for new & continuing studentsImproved new student enrollment conversions from 1.6% to 4.6% year over yearIncreased Customer Service score 101 basis points year over year

Averaged 120 new students a quarter over 12 quartersAveraged greater than 95% start rateCreated and used daily reports to measure Admissions Officer(AO) efficiencyHelp promote 3 AOs to director and 6 AOs to ManagerLead Peer Admissions Managers in personal production each quarter  Facilitated training, development, and mentoring for new AOs  Project Manager for University pilot initiatives surrounding recruiting efforts

Oversee all operations for the Insurance Restoration divisionDirect the hiring and training of all new employeesSet quality standards and measure overall effectiveness of teamReport to senior management job progressConsistently finished projects on time and under budgetNegotiate contract price for restoration jobs with insurance companiesSchedule project costs, materials, schedule sub contractors, and closed out projects with clientsDiplomatically resolved concerns

Manage Quarterly P&LOversee the hiring and on boarding of new employeesCoordinate Continuing Education Schedule and topics to meet state and federal requirementsEnsure all Treatment plans were aligned to diagnosis and were within state and federal requirements for servicesEnsure that all documentation was accurate and addressed clients' approved treatment planPrepare and present weekly and monthly service and billable units reports to Senior Management within the company and our contractsResponsible for growing our client base by close to 35% through new contract acquisition and increasing revenue through existing contracts