* Develop and implement IT strategies to improve organizational efficiency and productivity.* Collaborate with cross-functional teams to plan and execute IT projects within budget and timelines.* Develop and maintain relationships with vendors and service providers to ensure timely delivery of IT services and solutions.* Manage and monitor IT infrastructure, including hardware, software, and network systems, to ensure optimal performance and security.* Develop and implement IT policies and procedures to ensure compliance with industry standards and regulations.* Provide training and support to end-users to ensure efficient use of IT systems and tools.* Manage the IT budget, ensuring cost-effective solutions are implemented.* Manage IT projects and ensuring that project objectives are met within the defined scope, budget, and timeline.

• Manage onboarding for new users with equipment deployment setup, Orientation, and application Access• Handle all incoming IT support requests via Atlassian/Jira• AV/VC Support for board meetings, All hands, & Town halls on Google Meets, Zoom, Teams• Administrator for programs such as Atlassian/Jira, Googlworkspace, Slack, Aws, Brivo, 1pass• Create Knowledge Base for SOP's on Confluence.• Work with vendors & team leads to secure quotes for future apps needing to be implemented.• Asset management created an inventory of company assets

• Active Directory/ Exchange Management console• Providing Zoom Meeting/Webinar and Teams Live Events support• Zoom user administration.• Supporting/Troubleshooting AV and Video Conferencing equipment and software• Researching/Testing hardware and software that can be used to improve the level of quality, professionalism, and success in our internal and client-involved video conferences.• Training users on new software and hardware• New hire/intern/contractor workstation setups• Responsible for computer and phone setup and maintenance including coordinating moves, and changes for PC and phone hardware. • Coordinates server upgrades and installation including but not limited to Juniper Firewalls, Network Management Devices, Switches.

•. Provide excellent customer service to Staff and Executives in house for any CPU needs, while working independently and collaboratively with the IT Team to solve internal IT issues. •. Installs, upgrades, and configures network print drivers, directory structures, rights, security, and software on network or individual computers according to company Guidelines • Focusing on incoming user issues from ticketing system Jira, solving user issues via email, phone or in person. • Responsible for Asset Tagging all incoming CPU equipment via Asset Panda, and Jira. • Responsible for ordering new CPU equipment, and Printer cartridges from vendors such as SHI,CDW, And Insight. • Onboarded New Staff by creating user accounts, building custom CPU’s, and hosting New user Orientation weekly. • Responsible for setting up Skype, or Zoom meetings for Staff. • Responsible for migrating existing users from windows 7 to windows 10 systems. Provide training for any users new to windows 10 environment.

• Provide excellent customer service to customers and business partners while workingIndependently and collaborate with team members, investigating, analyzing & resolving simple to complex computer software/hardware problems for District computer users or IT infrastructure changes or updates and Install hardware/software for individual & network users & support the IT staff in networking and connectivity tasks. • Perform advanced troubleshooting and analysis via e-mail, telephone or in-person by troubleshooting and analyzing user problems with computer and/or network systems, using diagnostic tools; instructs computer users in the use of remedial diagnostic procedures to arrive at a prescribed solution or make an assignment through SysAid for follow up by a member of the IT staff. • Conduct problem determination on information technology hardware such as computer, scanners, POS stations, printer, cables, radios, cell phones or telephone; consults with co-workers, on-line services and/or vendors to resolve problems and develop corrective solutions. • Installs, upgrades, and configures network print drivers, directory structures, rights, security, and software on network or individual computers according to District Procedures. • Provide users with network technical support; referred major problems to appropriate internal or external technical support personnel for appropriate action. • Respond to the needs and questions of users concerning their access of resources on the network. • Installed hardware and software on PC’s and Peripheral, and trains users on usage of specified software packages such as operating systems, word processing, spreadsheet, E-mail, and network security procedures. • Handled all District’s installation of PC’s and service requests For PC’s, includingoffice phones, cell phones, pagers, radios and accessories for all. Worked with vendorsverifying the District’s service agreement and financial requirements.

•Manage user support requests received via phone calls, email, and in person inquiries regarding problems with resort POS systems, Windows and Mac client computers•Use the work order system to track and resolve issues in a timely manner. Maintaining written documentation of issues and their resolutions. Take ownership of system issues and work closely with other IT support team members, and tech support vendors to ensure timely and accurate resolution of user requirements.•Perform first level problem assistance and/or resolution of client issues, or provide issue escalation to other IT sup-port staff as necessary.•Daily responsibilities of software and hardware support include Microsoft Windows Client Operating Systems and the Office suite, RTP POS, Retail Pro POS and Apple and Android smartphones.•Travel to worksites to solve issues as needed. New user computer install and configuration •Meet weekly as needed with resort IT team to discuss trends of inquiries and collaborate on outstanding issues. Supplement and update existing IT technical documentation and procedures

• Provide ongoing technical support to customers (live chat, phone, and email)• Installation and/or troubleshooting of multiple software applications• Maintain and followed up on status of open tickets • Build and maintain strong rapport with internal and external customers

•Provide complete and appropriate solutions for MAC users•Listen attentively and troubleshoot simple to complex issues. •Educate customers about Apple's support options, online tools and self-help or tutorial training resources. Primarily providing unparalleled customer service.

AOS/AMR (Americas) Sales and Service RepresentativeField customer inquires regarding order status and order change requests while providing exceptional customer satisfaction. Educate customers on functions, features and product availability and insure the customer receives a world-class experience. Analyze and resolve a wide variety of complex customer issues. Exercise multi-tasking skills when managing multiple systems and applications. Proactively utilize strong problem solving skills in order to deliver customer focused solutions. Mentor and train new onboard TAW’s 8/10 – 4/11 – AOS/EMEIA (European and Ireland) Sales and Service RepresentativeField customer inquires regarding order status and order change requests while providing exceptional customer satisfaction. Educate customers on functions, features and product availability and insure the customer receives a world-class experience. Analyze and resolve a wide variety of complex customer issues. Exercise multi-tasking skills when managing multiple systems and applications. Proactively utilize strong problem solving skills in order to deliver customer focused solutions. Ability to passionately present the feature rich capabilities of Apples innovative products and service offerings. Provide consultative solutions to the customer based on their needs using the Apple Online Store Customer Engagement model in addition to seeing through the customers orders and follow through from start to finish.