Responsible for organization-wide integration of consistent project management procedures and terminology using both Traditional and Agile methodologiesCoordinate PMO planning efforts, cost control, release planning, and tracking of project portfolio progressPartner closely with leadership and business executives to provide resource planning and status for the enterprise project portfolioManaged the onboarding partnership between Platinum Supplemental Insurance and Medico Corp Insurance Company to build, sell, and service cancer, heart/stroke, and hospital indemnity supplemental insurance policies which resulted in over 10 million dollars of new premium in under 7 months Project lead to move policy and claims data transmission between companies with differing technical systems from File Transfer Protocol to a web service so that resources have updated information as close to real-time as possible Project Manager and vendor point of contact to implement Salesforce as a relationship management tool that streamlined licensing and contracting processes between our Personnel and Compliance departments, and insurance agents Onboarded EchoSign as a web-based electronic signature and content management platform to track human resources, HIPAA, and policyholder enrollment documents with a return on investment of over 500% in 3 years

Led 12 project managers in a matrix environment and globally led and directed technical delivery resources and communicated with customers across the Business Intelligence, Data Warehouse, and Web Interactive portfolios with over $63 million in Total Contract Value; managed project delivery to contract performance standards and client measurements to attain 100% service level agreements Managed more than 25 complex projects, simultaneously, in support of client technical platforms and applications along with initiatives for new server build and application enhancement and uplift; responsible for budgets ranging from $4k to over $400KCollaborated with senior management to prioritize top projects and determine which can run in parallel to achieve optimal outcomes for both the business and the clientWorked with customers and solution architects to understand and define issues and requirements; managed requests from inception, proposal, and solution development through implementation and close-outTeamed with Service Delivery Managers, Project Executives, and customers to plan and coordinate project support; primary contact for escalations within portfolio for issue resolutionTrainer for the project management pool within the Dubuque delivery center; evaluated team member performance on projects and documented progress for coaching and HR discussions on project outcomes and customer satisfactionLed continuous improvement projects within the project management pool for the Dubuque delivery center including project dispatching, project management tool interaction, and issues escalation

Collaborated with business, school, and technology stakeholders to define projectscope, goals and deliverables for the implementation of 10 school websites and theMeritas, LLC corporate websiteFacilitated product roadmap as a functional bridge between the business, schools,vendor, and content writers from discovery, needs analysis, and planning throughtesting and implementation of websitesEnsured product roadmap aligned with corporate strategy and school objectives bymanaging online content execution to meet audience interests and needs - and driveincremental school enrollment trafficDeveloped recommendations regarding overall website design, navigation, pagelayout, content, and system features to engage users and help Meritas, LLC reach itsmarketing and consumer experience objectives; introduced schools to search engineoptimization (SEO) strategies for implementation on school websitesAssisted with training on system features and functions which involved writingguidelines and manuals; facilitated usability sessions

Led project team to transition work responsibilities from Chicago, IL offices to La Crosse, WIAuthored a Request for Proposal (RFP) to solicit information from learning management system and learning content management system vendors and managed timeline for RFP process; maintained all milestones Facilitated sub-contractor activities with Brandon Hall Research for a strategic analysis of existing online resources and recommendations for enhanced learning technology standards Liaison between business and technology teams for implementation of new Oracle ERP solutionDirected clean up tasks for 50,000 customer and product records to migrate data to new ERP system; collaborated with key stakeholders to develop release plansTransitioned additional product lines into the Kaplan Professional Publishing business and implemented product promotions resulting in increased monthly revenue of more than $140,000

Process mapped 100% of Methods and Procedures (approximately 150 processes) within 9 months; obtained concurrence and sign off from inter-departmental teamsDesigned, documented, and tested processes and process changes proposed by Change Management TeamFacilitated the structural reorganization of a 200 seat call center; changed the Long Distance Support Center from a universal rep concept to 4 functional teamsCoordinated and executed corporate wide initiative to convert completed Microsoft Visio flows into Casewise Corporate ModelerCoach for new employees; increased team account support quality and monitored calls from a 93.52 % (Development Needed) to a 99.4% (Exceptional) rating within 3 months; Drove continuous improvement with monthly reviews of performance appraisals and developmental action plansLaunched customer service performance improvement drivers to steer key business objectives and priorities; moved schedule adherence from less than 70% to consistently over 98% and service levels from 60% to 85% in less than 4 months

Developed K-5th grade alternative education program designed for students who were removed from regular classroom settings due to inappropriate behaviorDesigned and implemented behavior modification plan based on Boy’s Town Social Skills ModelCreated curriculum objectives emphasizing integrated units concept focusing on active, hands-on learning; developed as a nontraditional approach to teachingPrepared science and technology objectives and curriculum for magnet programFormed curriculum for a grant-funded program for economically disadvantaged children including an intervention program for students on probation and involved in substance abuse and gang activity