Jeff Chaney Email & Phone Number

Indianapolis, In, Us

Primary responsibility is to ensure that all merchandise and membership customer and distribution service activities, such as providing program and product information to customers, processing product and service orders are performed accurately and are in accordance with FFA’s high standards. Provides oversite and manage all customer order issues between FFA and 3PL partners to ensure delivery of orders within expected metrics for on time delivery and fulfillment accuracy.

Indianapolis, In, Us

Manage the daily operations of contact center which includes inbound calls, emails, faxes, internet transactions regarding orders and inquiries about branded merchandise as well as membership services Responsible for supervision and development of 6-10 employeesBuilt solid relationships with internal and external stakeholders, including state level leadership that supports a customer base of 653K+ FFA members in 8K+ chapters, as well as 344K+ Alumni members in 2K+ chaptersManaged team through several major ERP, CRM, & phone system upgradesHighly engaged in process improvement processes with a focus on customer satisfaction, including utilizing the monitoring of Net Promoter Score resultsManage the convention registration activities for the National FFA Convention, the largest annual youth convention held in the US

Oversaw Customer Service team for business activities in North America, Central America, and South America for all productConduit between Sales Team, Demand Planning Group, Deployment Group, Credit Department, and Logistics/Warehouse teams to maintain product flow from planning process to customer receiptReinforced strong relationships with customers such as DirecTV, Wal-Mart, Comcast, Kmart/Sears, Target, Home Depot, Office Depot, Office max, Staples, etc. with brands including RCA, GE, Proscan, and SpeedtouchCollaborated with US and French counterparts during design, training and implementation of SAP and integration with 3rd Party Logistics System from legacy systems.Successfully operated the department through restructuring transitions after the sales of various product divisions to other companies

Los Angeles, Us

Bsw, Social Work

Education record