Jeff Charland Email and Phone Number

Directs activities of ten retail branches throughout Mid Coast Maine to ensure excellence in customer service and profitability of locations. Collaborates with colleagues in process improvement efforts. Actively participates in budget and goal setting processes annually and on promotions, new product introduction and other special initiatives. Manages, develops, coaches and motivates staff for optimum performance, holding staff accountable for results. Presents sales training to branch and operations staff.

Position entailed management of date-to-day operations of two branches with particular focus on consumer and business lending, staff development and community outreach. Successfully aligned branch culture with company’s core values. Achieved budget goals.

Oversaw museum's security, maintenance, admissions, and retail departments. Primarily responsible for ensuring a high quality visitor experience.