Jeff Chen Email & Phone Number

Taiwan

• Lead carrier product RFPs and manage the lifecycle of carrier products.• Establish successful B2B projects and working models, and manage the carrier product lifecycle.• Transform customer and carrier feedback into valuable product improvements.• Support the sales team in achieving their targets.• Develop carrier business development strategies.• Manage product requirements for TMO, AT&T, and Verizon, serving as the interface between external and internal teams while driving product and OS platform releases.• Oversee product budgets, expenses, and schedules.• Understand customer product and technology roadmaps, as well as their needs.• Lead and support the team in securing carrier technical acceptance (TA).ACHIEVEMENTS:• Successfully established carrier project processes that align with product strategies.• Successfully launched OnePlus OP9, OP10, and other products with carriers in the U.S. and EU (TMO, Verizon, DT, VDF, etc.).

New Taipei City, Taiwan

1) Responsible for overall product quality during EVT, DVT, PVT, and marketing returns.2) Manage projects, including developing quality plans and resource allocation.3) Oversee project tracking, control, and reporting, including integration and communication.4) Lead the team in analyzing customer return issues and implementing solutions in the production line or the next-generation product.5) Provide quality assurance and quality control (QA/QC) services and deliverables.

Taiwan, New Taipei City

- Planned and executed global consumer trials for Nokia phones across multiple countries.- Designed questionnaires from the perspective of the DQA, marketing, and product planning teams.- Managed issues to ensure all consumer-reported problems were resolved in the final software version.ACHIEVEMENTS: - Translated consumer feedback into guidelines for optimizing Nokia products and created products that meet customer needs. In a consumer trial involving 115 participants, 92% of consumers from India, Germany, and China indicated that our product was ready for sales.

New Taipei City, Taiwan

- Drive cross-functional teams to achieve common goals.- Manage the progress of carrier TA processes.- Collaborate with internal R&D teams to interpret carrier requirements, such as antenna, RF, baseband, and software protocols, ensuring that the internal team fully understands each requirement.- Manage issues related to carriers and third-party labs. Coordinate meetings between component vendors and internal teams, and assist internal teams in communicating relevant issues with carriers and labs.- Familiar with the following TA processes: North America AT&T, Cricket, Verizon, EMEA Bouygues, Vodafone, China CMCC, CT, CU, and Korea SKT.- Manage the cost, schedule, and quality of third-party labs (AVL).- Handle carrier RAM issues by working with PQM and R&D teams to develop action plans.ACHIEVEMENTS:- Assisted BlackBerry in successfully launching smartphones with over 50 global carriers.- Helped the Korean TG company launch a smartphone in collaboration with the SKT carrier.

New Taipei City, Taiwan

- Communicate the CEO's strategy and direction to the sub-groups.- Assist the CEO in scheduling and organizing meetings.- Assist the Chief of Staff in gathering industry information.- Achievement: - Collaborated with the Chief of Staff to improve Apple's finished goods disposal process.

New Taipei City, Taiwan

1) Management global operator requirements.2) Management Lab entry TA process. 3) Lab entry issue management.4) 3rd party lab management.

New Taipei City, Taiwan

1) Design/schedule/execute of global field tests to validate mobile devices on real networks. 2) Familiar with GCF, China and USA operator field test.3) Co-work with R&D for developing/validating phone issue/solution 4) Globally onsite support at customer site for mobile issues tracking