I efficiently managed and provided comprehensive support to our offices in Dallas, Houston, and Atlanta, while also extending assistance to various job sites across Texas and Georgia. My duties encompassed laptop imaging for Texas employees, troubleshooting issues, configuring NAS devices and networking equipment for job site launches, user training for new software, laptop inventory maintenance via Dell Kace, and aiding users with video conferencing through Blue Jeans software. I successfully oversaw the deployment of various mobile devices, such as iPhones, iPads, and Android phones/tablets, using Maas360. In addition, I provided guidance and supervision to a helpdesk team member stationed in our Atlanta office.

I was responsible for delivering technical support to Baylor Scott & White Hospital of Sunnyvale, catering to the needs of a user base exceeding 100 individuals. My duties encompass the proficient resolution of a diverse range of issues, including virus removal, the provisioning of new PCs through imaging, and email setup. Additionally, I play a pivotal role in the creation of new user accounts in Active Directory and hospital-specific applications. My responsibilities further extend to promptly addressing and managing tickets within the Remedy system and effectively configuring and maintaining networked printers.

I was responsible for delivering technical support to a network of over 100 senior living properties. My duties encompass the management of the Microsoft Exchange email server, the creation of new user accounts for all corporate personnel through Active Directory, and the proficient remote troubleshooting of operating system, email, network, and PC maintenance issues. Additionally, I am tasked with the setup and management iPads utilizing the Airwatch Mobile Device Management (MDM) system. In the corporate office, I adeptly address computer and peripheral issues, including the imaging of new computers.