Jeff Chew Email and Phone Number

- To plan, design, implement and maintain an effective and efficient capacity management process so that adequate resources are always available in meeting the business demands in a cost effective and timely manner.The roles and responsibilities include:- Ensure the devices are being monitor and data are collected for production of accurate and timely capacity and performance report;- Perform analysis of the capacity report and follow up with the relevant owners for appropriate pro-active action; - Design, plan, create and implement Capacity Plan according to the business requirements; - Facilitated changes in capacity plan and recommend improvements to all services and resources.- Perform trending and forecasting analysis to ensure adequate resources to cope with the growth of business demands.

The Businessis Process Improvement Manager (BPIM) is accountable for the overall improvement and enhancement of efficiency of processes across various functional areas by delivering systematic management. The BPIM build and maintain quality management system compliance with ISO 90001 and ISO/IEC 20000 standards.Responsible for implementing CSC core processes in compliance with the CSC Global standards and tools for real time monitoring and tracking of core processes activities and status. This role includes the implementation of Daily Service Review, Incident management, Problem Management, Change management initiative to the account. Jeff also holds the position as Problem and Change Manager;

- To facilitate the account daily status update with various teams and tracking, follow up on their actions to ensure completion;- Coordinate with Queue coordinators from various teams to ensure incidents reported by clients are being attended and resolved timely and satisfactorily;- Perform customer satisfaction survey to ensure incident resolved by the teams are meeting the client's expectation and requirements;

The position responsible for:- Explore and stay up-to-date pertinent technologies and products that can help to improve the accuracy, efficiency and effectiveness of computer operation, in order to achieve desired levels of service.- Evaluation, Testing, customisation, implementation and run & maintain operational tools such as automated console operation (AF-Operator), job log and report archival and retrieval systems such as A-spool, Viewdirect and others;- Coordinating and executing Production Application changes and include changes to the batch processing flow to ensure smooth running of batch operation;- Provide accurate and timely processing of the automated payroll system,- Monitor and maintain conducive operational environment within a large Data Center of more than 20,000 sq. ft.- Supervise and maintain security to the highly sensitive server farm within Data Center, - Provide training and coaching on application of the operational tools for smooth operation and achieving the operational objectives.

- To manage resources to ensure smooth operation of the shift to achieve targeted levels of service;- To monitor the processing the batches to ensure its executed according to the requirements and SOP;- To ensure deliverables are produced accurately and delivered timely;- To perform escalation and liaison with relevant application / support in resolving any abnormal and errors detected during the batch processing;- To supervise and maintain a large Data Center to ensure functionality of all the machines under conducive environment;- Provide guidance and coaching to operators for smooth and efficient operation of the shift;

- This position maintain the operational of the network devices and data links to more than 150 remote locations/branches;- Provide a Help Desk service to more than 150 Maybank branches on IT related problems and enquiries;- Perform installation, configuration and commissioning of new network devices and banking machines such as ATM;- Perform fault diagnostic test on network devices and data links to minimise the unavailability of the branch;- Coordinate and liaising with service providers such as Telecom and vendors for any fault been identified;

The role of this position include:- Monitoring the stability of the network and maintain online availability to all branches at all time;- Installation and commissioning of new branches and banking terminals this also include liaison with relevant vendors;- Provide Help Desk services to branches in relation to the service availability issues and problems;- Monitoring of ATM transactions and perform daily balancing and reconciliation;- Managing and controlling of network devices which also include performing diagnostic test and send the faulty units for repair;

The role and responsibility of this position include: - Monitoring and maintain the stability of the computer system to ensure system availability to all branches and end-users at all time;- Perform start up and shutdown of the online application systems according to the schedule;- Perform and monitoring of batch processing accurately and timely so that online systems can be startup on or before the stipulated start up time;- Escalate to programmer for any batch problems and assist to rectify the problem to enable smooth running of the batches;- Perform printing of deliverables and dispatching of repots to branches and end-users correctly and timely; - Managing of the archival magnetic tapes to ensure compliance of disaster recovery and statutory requirements;