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Technology professional with hands on product development of large scale, high availability, data driven applications, data engineering solutions, and network engineering infrastructure. Specialties: cross-functional team leadership, product management, executive presentations, agile, data analysis, business strategy, Ops, web applications, e-commerce, direct-to-consumer, customer co-creation, product requirements,
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Senior Manager, Software DevelopmentAmazon Apr 2024 - PresentSeattle, Wa, Us• Leader of senior leaders managing a 50-person org spanning multiple teams of software engineers, data engineers, network engineers, and technical program managers.• Grew my organization to 50 headcount from 1, with worldwide remote management across six countries.• Owned a portfolio of products and services within the Customer Service charter across call center management systems, data infrastructure, and telecom architecture in support of our worldwide Customer Service (CS) operations, enabling CS to handle 1.8B contacts through 161.5K CS Associates (CSAs) based out of 200+ sites.• Established vision for contact center management system and long-term technical architecture plan• Delivered and scaled products with annual cost avoidance of $80M+• Actively participate in Amazon’s hiring processes as an Amazon Bar Raiser, conducting 375+ interviews. -
Sr. Manager, Product And TechAmazon Apr 2021 - PresentSeattle, Wa, Us
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Manager, Product ManagementAmazon Jan 2019 - Apr 2021Seattle, Wa, Us
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Sr. Product ManagerAmazon May 2017 - Jan 2019Seattle, Wa, Us• Owned a portfolio of software products used worldwide enabling customers to contact Amazon from voice chat and email products supporting 400M+ contacts. • Defined product and technical requirements for 89 call center management services, removing ambiguity accumulated over 10+ years of technical complexity • Launched network optimization software to balance headcount and service level operations, saving $10M+ in annual HC costs. • Designed and implemented a telephony solution in India saving an estimated $6M in annual telecom costs. • Owned product vision and drove user experience design, stakeholder alignment, technical development, and operational implementation worldwide for a set of call center management technology products• Established a sprint planning mechanism to coordinate product and technical teams and monthly business review building trust with stakeholders
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Senior Product Manager, Amazon ChannelsAmazon Jan 2016 - May 2017Seattle, Wa, Us• Built 0 to 1 products for Amazon’s emerging Channels business related to pricing and payments. • Designed and delivered an Automated payment product accounting for multiple pricing and payment models. • Identified, designed, and built a vendor reporting platform enabling the channels business scale post launch.
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Senior Instock ManagerAmazon Oct 2014 - Jan 2016Seattle, Wa, Us• Developed a direct import strategy for Kitchen products, managing $98.7M in product costs with incremental free cash flow savings of $5.4M; +245% to goal• Delivered inventory placement tool for Amazon’s Hardlines business, working cross functionally with software development teams identifying the root cause of inventory placements, and drove adoption of the tool across amazon’s Consumer business. • Developed selection reporting and program mechanisms to increase product selection adding 183,398 buyable products +35.9% y/y.• Monitored, analyzed, and owned key performance indicators including procurement lead time, inbound process compliance, direct manufacturer sourcing rate, in/out of stock rates, inventory levels and inventory turns
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Vendor ManagerAmazon May 2013 - Oct 2014Seattle, Wa, Us• Conducted financial analysis of business opportunities to meet and exceed revenue (+4.4% y/y) and profitability targets (+$1.6M incremental savings)• Worked with existing vendor base to resolve chronic issues such as lead time, fill rate, data quality, cost accuracy etc. to ensure a world class customer experience. • Designed and implemented an impression tracking service measuring impressions at the individual title level. I coordinated with cross-functional teams, and communicated with internal and external parties, to meet tight deadlines.
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Merchandising SpecialistAmazon Jan 2012 - May 2013Seattle, Wa, Us• Manage buying operations for a $30MM dollar segment of the Home Team, contributing to 90%+ growth y/y for my category• Successfully negotiated over 1,300 contracts delivering best in class terms from suppliers. • Responsible for inventory management, forecasting, new product launches, and identification of business opportunities to drive the vendor's growth.• Demonstrated my ability to manage multiple projects – prioritization, planning and task delegation
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Business Development Divisional ManagerAllied Trade Group, Inc. Jul 2010 - Dec 2011Kirkland, Wa, Uso P&L responsibility of a $24 million dollar division, having direct influence on prices, shipping, terms, marketing, PPC ad spend, freight damages, and wages.o Managed 6 direct reports working with 400+ manufactures who’s primarily responsibility was building direct relationships with key brands, negotiating competitive business terms, driving product and brand selectiono Results driven; produced YOY growth from $1,100,000 per month to $2,200,000 per month o Fostered selection growth in my division by building and maintaining current business relationships as well as establishing new ones by attending trade shows and conferences -
ManagerAlaska General Seafoods Jun 2009 - Jul 2010Managed a team of four people responsible for supply inventory enabling the processing plant to operate 18-22 hours per day
Jeff Christenson Skills
Jeff Christenson Education Details
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Seattle UniversityMba -
University Of WashingtonHistory
Frequently Asked Questions about Jeff Christenson
What company does Jeff Christenson work for?
Jeff Christenson works for Amazon
What is Jeff Christenson's role at the current company?
Jeff Christenson's current role is Senior Manager, Software Development.
What is Jeff Christenson's email address?
Jeff Christenson's email address is je****@****zon.com
What is Jeff Christenson's direct phone number?
Jeff Christenson's direct phone number is (206) 266*****
What schools did Jeff Christenson attend?
Jeff Christenson attended Seattle University, University Of Washington.
What skills is Jeff Christenson known for?
Jeff Christenson has skills like Management, Online Marketing, Cross Functional Team Leadership, Business Development, Marketing, Marketing Strategy, Sales, Leadership, E Commerce, Product Development, Competitive Analysis, Product Marketing.
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