Jeff Clagg Email and Phone Number

• Serve as a primary consultant onsite & remotely for the contingent workforce within PRO Unlimited MSP program at GuideWell across Business Professional & IT service domains alike.• Drive solutions in the staffing process for hiring managers opening niche IT skill-set based positions and leveraging specific supplier partners for fulfillment. • Manage a contingent workforce composed of 400+ contingent workers spanning several business verticals.• Maintain client/program SLA’s while… Show more • Serve as a primary consultant onsite & remotely for the contingent workforce within PRO Unlimited MSP program at GuideWell across Business Professional & IT service domains alike.• Drive solutions in the staffing process for hiring managers opening niche IT skill-set based positions and leveraging specific supplier partners for fulfillment. • Manage a contingent workforce composed of 400+ contingent workers spanning several business verticals.• Maintain client/program SLA’s while managing a high volume of staffing requests across multiple hiring manager groups.• Offer daily staffing request updates via in-person/scheduled calls/emails to hiring managers & suppliers regarding candidate quality, requirement changes & interview scheduling. • Facilitated & created a live webinar training for 300+ hiring managers on daily Beeline functionality including financial tracking, opening staffing requests, report generation, contract termination/extensions. - Build custom ad-hoc Beeline reports by request for hiring managers to track contingent worker data.• Orchestrate routine projects including; compliance check audits on staffing suppliers focused on background screening processes, contractor classification, worker eligibility status and markup percentages.( Retail Location Focus: Aug 18-Dec 18)• Served as a Client Service Consultant to Florida Blue Retail managers on incoming staffing requests for multiple store front locations in preparation for open enrollment.• Managed incoming PRO Payroll resources from an operational standpoint & conducted background screenings, offer extensions throughout the contractor onboarding lifecycle. • Leveraged relationships between retail suppliers & managers across 25+ locations & managed the PRO program inbox for incoming contingent workforce inquiries.• Gave performance/behavioral coaching to payroll resources and partnered with client Employee Relations as needed to facilitate solutions for staffing supplier resources. Show less

• Prioritized inbound client job orders and effectively implemented sourcing strategies through utilizing job boards including ZipRecruiter, LinkedIn, CareerBuilder, Dice, Monster and Indeed.com.* Trained new recruiters and sourcing professionals in social networking strategies, cold calling tactics, e-mailing and industry specific tools.• Served as a primary recruiter for specific Fortune 50 – Fortune 200 accounts in multiple industries including Manufacturing, Banking, Consumer… Show more • Prioritized inbound client job orders and effectively implemented sourcing strategies through utilizing job boards including ZipRecruiter, LinkedIn, CareerBuilder, Dice, Monster and Indeed.com.* Trained new recruiters and sourcing professionals in social networking strategies, cold calling tactics, e-mailing and industry specific tools.• Served as a primary recruiter for specific Fortune 50 – Fortune 200 accounts in multiple industries including Manufacturing, Banking, Consumer Goods and Software Services.* Averaged 2-3 hires per month across various industries within the Enterprise division.• Successfully negotiated and closed deals with IT professionals including various Software Engineers, Project Managers, QA Analysts, Business Analysts, etc. • Maintained critical relationships between candidates throughout the entire recruitment lifecycle. • Created sourcing strategies to improve candidate connects through cold-calling during popular talk-times, and maintaining a pipeline on LinkedIn through constant messaging. Bullhorn CRM SME• Selected by upper management based upon technical skills and performance to serve as the Bullhorn CRM Subject Matter Expert throughout the new software implementation process.• Mentor all recruiters through procedures and best practices within Bullhorn software and troubleshoot errors internally to reduce escalation. • UAT testing, finding defects and preventing potential issues that could affect the Enterprise Service Delivery team post implementation. • Make critical decisions including Bullhorn CRM module customization requests, implementation of efficient strategies between software and replacing prior Recruitment Lifecycle CRM Software usages. Show less

> Managed Time and Labor Management HCM accounts for clients using ADP TimeSaver OD by troubleshooting software errors and guiding clients through best practice procedures for payroll processing.> Human Capital Management Account Manager/Consultant with a portfolio of 30 clients which results in annual revenue of $1.7M for ADP. > Persistently tracked clients with customer relationship management software to gauge client satisfaction and initiated pro-active contact… Show more > Managed Time and Labor Management HCM accounts for clients using ADP TimeSaver OD by troubleshooting software errors and guiding clients through best practice procedures for payroll processing.> Human Capital Management Account Manager/Consultant with a portfolio of 30 clients which results in annual revenue of $1.7M for ADP. > Persistently tracked clients with customer relationship management software to gauge client satisfaction and initiated pro-active contact regarding current and upcoming project requests.> Maintain a high inbound/outbound call volume percentage while simultaneously handling multiple projects through effective time management skills. > Serve as primary liaison between technical groups and the client during conference calls, ensuring effective communication despite sometimes limited technical knowledge of the consumer. > Utilized empathetic communication skills when explaining undesirable information to clients regarding software changes needed for resolving their database environments.> Gained proficiency in collaboratively working with third party IT client support groups through meetings to configure Ethernet clocks on client networks.Skills Used- Attention to detail- Active listening for concerned clients- Troubleshooting software- Customer service- Customer Relationship Management Show less

➢ Received recognition for a 100 percent score during the course of a mystery shop evaluation based on customer service, interpersonal skills, sales technique, and overall ability to represent Best Buy admirably➢ Ensured product satisfaction for customers by averaging less than a 5% monthly return rate➢ Guided customers through DSLR camera purchases by educating them on basic-advanced photography skills needed for proper operation

Improved customer service skills by making personal connections with customers while simultaneously maintaining money transactions in a fast paced environment

Assisted with general office tasks including faxing, copying, and updating client information from sales recordsAttained quality experience in networking with local businesses and assisting in radio Live Action BroadcastsReceived hands on experience with copy writers and shadowing sales calls

Helped business obtain beneficial customer feedback through online surveys