Jeff Classen Email & Phone Number

Saint John, New Brunswick, Canada

Kitchener, Ontario, Canada

- MANAGE DAY TO DAY OPERATIONS OF FRONT CASH OFFICE, SERVICE DEPARTMENT, COPY AND PRINT SERVICES, AND TECHNICAL REPAIR/CONFIGURATION SERVICES.- CREATE PLAN TO DRIVE SALES IN EACH DEPARTMENT IN ORDER TO ACHIEVE FINANCIAL TARGETS.- IDENTIFY, HIRE, TRAIN, COACH, AND DEVELOP A STRONG TEAM OF ASSOCIATES IN EACH AREA OF RESPONSIBILITY BY UTILIZING AVAILABLE RECRUITMENT AND NETWORKING RESOURCES.- MONITOR CUSTOMER SATISFACTION SURVEY RESULTS, IDENTIFY GAPS IN CUSTOMER SERVICE, AND RESOLVE ISSUES TO THE SATISFACTION OF THE CUSTOMER.- MAXIMIZE NETWORKING OPPORTUNITIES WITH STORE CUSTOMERS TO IDENTIFY BUSINESS GROWTH OPPORTUNITIES.- REVIEW PROFIT AND LOSS STATEMENT TO IDENTIFY OPPORTUNITIES TO CUT EXPENSES AND INCREASE MARGIN.- PREPARE AND CONDUCT PERFORMANCE REVIEWS FOR SUPERVISOR AND ASSOCIATES IN MY DEPARTMENTS. CREATE AN INDIVIDUALIZED PLAN TO ASSIST IN THEIR CONTINUED DEVELOPMENT.- OVERSEE THE PROTECTION OF ASSETS THROUGH CASH CONTROL MANAGEMENT AND LOSS PREVENTION AWARENESS.

Kitchener, Ontario

- MAINTAINED OVERALL GUEST SATISFACTION RATING ABOVE COMPANY AVERAGE FOR 8 CONSECUTIVE PERIODS.- CREATE AND MAINTAIN SERVER DASHBOARD TO SET RESTAURANT TARGETS AND MONITOR WEEKLY INDIVIDUAL GUEST SATISFACTION AND FINANCIAL RESULTS. - CONDUCT MONTHLY SERVICE SEMINARS TO IMPROVE GUEST SATISFACTION AND FINANCIAL RESULTS THROUGH GOAL SETTING AND GROUP TRAINING SESSIONS.- ENSURE ALL GUEST ISSUES ARE RESOLVED APPROPRIATELY AND IN A TIMELY FASHION.- MAINTAINED A COST OF SALES OF 31% OR BETTER FOR 6 CONSECUTIVE PERIODS THROUGH ACCURATE INVENTORY/ORDERING PROCEDURES, AND ASSOCIATE TRAINING/MENTORING.- MANAGEMENT REPRESENTATIVE OF RESTAURANT JOINT HEALTH AND SAFETY COMMITTEE - CONDUCT MONTHLY WORKPLACE INSPECTIONS, IDENTIFY HEALTH AND SAFETY RISKS IN THE RESTAURANT, CREATE ACTION PLANS FOR RESOLUTION, PRESENT RECOMMENDATIONS TO MANAGEMENT TEAM AT WEEKLY MEETINGS, AND IMPLEMENT REMEDIES ON BEHALF OF THE COMMITTEE.