 Act as single point-of-contact for customers; collaborate with internal customers to analyze business requirements for document imaging and define specifications for the Agile development teams.  Direct JAD sessions, educate teams on requirements and expectations, and create data layouts.  Execute data element taxonomy and determine applications to be used in the projects.  Leverage JIRA to create epics and stories, create impact matrix, and draft supporting documentation (BRD, FRD).  Serve as Subject Matter Expert for large-scale projects lasting at least a year. o Manage small-scale projects as Project Manager and monitor timelines, budgets, and costs.  Partner with India-based development team; oversee multiple concurrent projects; maintain effective and clear communications throughout to ensure project was complete in a timely manner.

Analyst/Retail Store Systems Development Manager  2011 – 2017  Developed specification templates, processes, and procedures, thus reducing rework due to specification deficiencies.  Run customer calls, created FRDs, test plans, swim lanes, flowcharts etc. and acted as single point of contact. Created user and troubleshooting documentation  Served as Compliance Officer for the payment card industry payment application data security standard for point of sale software. o Collaborated with Quality Security Assessors to validate PCI PA-DSS compliance.  Successfully completed HIPAA security and compliance training.  Led all activities related to the retail project SDLC at the enterprise and end-user levels.  Verified all products and projects were delivered within timelines and budgets.  Modernized products through Agile methodologies and moving products to Cloud and mobile devices; utilized C# and .NET to successfully and efficiently complete project.  Lowered helpdesk headcount by 20% through cross-training initiatives and staff restructuring.  Relocated quality assurance efforts to virtual machines, thus significantly decreasing costs and hardware.

 Worked from home, with minimal oversight, as a Systems Analyst and Project Manager on a Java-based product running on Tomcat and various backend databases. Created end user and help desk troubleshooting documentation. Used phone calls, emails, and customer visits to gather requirements, perform “as-is” and “to be” analysis and write technical specifications for development.  Wrote use cases, test plans and user acceptance tests.

Point of Sale Software Development Manager Promoted to Manager due to exceptional leadership ability, performance, and advanced skillset. o Managed and guided software development and quality assurance teams across several states. o Oversaw all Columbus office functions; managed staffing, evaluated annual performance, maintained comprehensive budgets, and reported all happenings to head manager in CA.  Lowered programming issues by 20% through creation and establishment of a quality review process; automated the quality assurance process, thus reducing turnaround time.  Decreased office expenses by 10% by relocating the office.  Designed and delivered PowerPoint presentations to customers at conference. Software Engineer/Lead Software Engineer Served as Software Engineer and Lead Software Engineer; leveraged knowledge in C, C++, Visual C++, 360/370 Assembler, GSA/SA/Visual Basic, and PowerBuilder to program internally created and 3rd party software.  Coordinated and deployed new software and updates to thousands of national customers.  Analyzed data, resolved various issues, optimized performance, and documented benchmark data in SQL and Microsoft Excel spreadsheets.

• Worked directly with customers to gather configuration and requirements information, create technical and user specifications and code to the agreed upon specifications. • Performed top level technical support and troubleshooting.• Trained new developers.• Programmed various internally written and third party Point of Sale (POS) systems using C/C++/Visual C++, 360/370 Assembler, GSA/SA/Visual Basic and PowerBuilder.• Worked on a ground up POS rewrite using Visual C++ and Visual Basic.