The Centurylink Technology Solutions (CTS) Retention Project Manager is responsible for providing oversight to the overall Legacy hosting renewal process and customer base to ensure renewals are properly managed through pre-defined system and process controls. To work in concert with Sales Operations and Finance to provide performance reports and readouts to affected stakeholders. Interface with functional teams, Field Sales organizations and leadership to plan, educate, and execute renewal project elements and feed continuous improvement and process improvements• Maintain accurate renewal inventory and forecast working with commercial teams• Develop regular meeting cadence and communication channels for keeping internal and external customers informed• Coordinate resources and stakeholder teams for major renewals and conduct renewal planning calls• Assist organization Field Sales Executives and Leaders in the renewal process for hosting renewals for processing in an accurate and timely fashion.• Perform renewal process audits to confirm accuracy in product, sales, order, commercial, and finance policy adherence.• Participate in account planning, revenue recovery, and up-sell meetings• Maintain strong knowledge of commercial and business systems, policies, and procedures related to renewals• Proactively communicate and coordinate with the CTS sellers and engineers where appropriate to address renewal planning and process issues and escalations• Assist leadership in other special sales effectiveness projects

Position Summary: Accountable for providing support to the Project Manager in managing, planning, and monitoring the Technology Upgrade project which includes following standard PM processes. Gather and analyze data, which serves to minimize productivity impact to and maximize adoption by Savvis personnel of new computer hardware, Windows 7 and MS Office 2010 software. Provide support to the Project Manager in planning, managing, and monitoring projects and tasks from conception through implementation Conduct application needs analysis utilizing effective communication channels and documenting results.  Assist with special projects and reports as needed. Assist in the development and maintenance of detailed project schedule, which includes tracking and managing completion of project deliverables. Report on project deliverables and schedules in a timely manner. Ensures issues are identified, tracked, reported on and resolved in a timely manner.

 Assisted Project Manager in the coordination of a complex network conversion/migration project to their new operating provisioning system. Assisted Project Manager in identifying and monitoring project risks and issues.  Ensured timely and accurate communication with Project Manager and management throughout the life cycle of the project.  Regularly communicated to management regarding the status of specific project deliverables.

 Provided program and project management support for a large premier customer domestically and internationally.  Assisted project team to address issues and facilitate resolution by engaging the appropriate cross functional resources. Monitored service management issues and provided timely communication to project manager. Identified and provided status reporting on: on-time service delivery performance, project progression status, contractual SLA’s, billing/account spend status and overall health for the lifecycle of the project. Developed and implemented methods & procedures to ensure methodology compliance. Provided and hosted training on rules and policies for Customer Proprietary Network Information (CPNI) requirements to uphold ethics procedures. Created process enhancements to improve service delivery and streamline procedures. Created an international interval map designed as a planning tool on expected service delivery based on past quarter performance. Facilitated weekly update calls with both regional implementation managers and account team to provide timely updates of program.  Administrator of an internal and customer facing team workplace portal to share documentation, provide update, offer key resource/service information and be a repository for all critical and non critical program documentation. Provided monthly and quarterly customer facing service review presentations.

 Responsible for researching and putting to resolution complex billing disputes. Developed special reporting for select customers with specialized contracts including the monitoring and reporting of volume statistics.  Worked with internal and external customers to meet expectations and intervals. Analyzed contracts and reviewed contractual documentation to verify pricing, terms and for customer clarification.

 Managed multiple tasks to achieve project plan. Negotiated project deliverables to meet project milestones. Ensured timely and accurate communication on status of project deliverables. Monitored orders and maintained reporting.

 Acted as a liaison for escalations by maintaining relationships with other departments throughout the country. Monitored service requests daily to ensure timely flow of all orders.  Responsible for monitoring the build of customer networks using DS0, DS1, DS3, and OC circuits. Followed circuits until test & turn up to meet customer expectations. Worked building backbone networks, local loops, and hub circuits. Participated in sending out ASR’s and LOA/CFA’s as well as receiving DLR’s. Lead weekly conference calls that included sales, the customer, and upper management.  Worked with LEC’s to meet turn up dates.

 Entered and managed switched orders for nationwide customers. Team lead backup for the West Coast division. Responsible for designing multiple types of circuits including: BRI, PRI, Full Service T1’s and Fractional T1’s assigned to the West Coast.

 Responsible for all aspects of property management including: leasing, resident retention and rent collection. Accountable for market survey and revising based on surrounding properties. Conducted marketing strategies to increase occupancy, generate revenue and expand company presence in the area.

 Utilized broad-based experience in property leasing and management including: screening of potential tenants, verification of credit data, property renovation and negotiation of lease agreements to ensure optimum tenant relations.  Created tenant retention and marketing programs while maintaining occupancy in the high 90th percentile.  Maintained a forty to fifty percent closing ratio. Managed corporate accounts and oversaw corporate leasing program which generated over 30 percent of property income.  Implemented management controls to reduce expenses, administer budgets, and supervised personnel. Collected rent and processed accounts payable. Developed and maintained market study tool by shopping completion, comparing amenities, and service level to insure a competitive edge in the marketplace. insure