Jeff Couture Email & Phone Number

Montvale, New Jersey

Technical program manager responsible for the delivery of enterprise D&A enabled applications. This includes direct management of requirements gathering, system design, development, and unit testing as well as indirect responsibilities for QA testing, deployment, and production support. Key Accomplishments:• Delivered 7 releases of 2 programs to global member firms.• Worked with Executive management to establish and monitor program goals.• Managed and provided leadership to program teams including business, analysts, developers, QA, and production support in an on-shore/off-shore model.• Provided oversight and guidance for application and infrastructure design.• Implemented revised processes to improve efficiencies and quality.

Westport, Ct

IT Service Desk Manager (2012 – 2013). Responsible for IT Service Desk management providing support services to 2000+ employees. This includes day to day operational oversight of support staff, monitoring of support queues, adherence to SLA’s, and service desk catalog maintenance.Key Accomplishments:• Continuous enhancements to service desk offerings.• Implemented revised framework to monitor SLA’s.• Provided mentoring, management and day to day operations support to service desk staff. Patching Program Manager / Project Manager (2011 – 2012). Responsible for development and execution of the monthly security patching program. Established framework for evaluation, selection, testing, delivery, and cadence of security and software updates as well as metric to monitor. Worked with Enterprise Security team to evaluate and measure pre and post patching risks. Key Accomplishments:• Operationalized monthly security patching program resulting in increased compliance and improved security posture of infrastructure.• Provided program management oversight to ensure compliance of both desktop and server environments for over 5000 devices.• Managed, coached, and provided mentoring to staff.

Product Owner / Technical Project Manager / Development Manager / Delivery Manager for a suite of enterprise applications. Responsible for 6 back office applications as part of program to deliver next generation audit software. This included requirement gathering, application / technical design, development, QA testing, delivery and production support. Key Accomplishments:• Worked with business leadership to establish program goals.• Successfully delivered several iterations of back office application suite required to support new auditing application / framework. • Provided operations and deployment support to global member firms.• Provided program / project management support.

Millwood, Ny

Owner / partner of system integration company, providing custom Internet-based solutions. Developed strategic business plan and grew business relationships and revenues. Recruited, trained, and managed technical staff, selected and managed contractor and vendor relationships. Directed full life cycle of application development and support, worked directly on all major consulting projects from needs assessment through proposal, solution development, and successful implementation.Key Accomplishments:• Designed, developed, and delivered applications for multiple clients including: o A sophisticated warehouse / logistics management application.o Marketing Decision Support system for a major consumer promotion company.o Online donation management system used by a non-profit organization to manage and allocate funding.o Custom ROI Analysis tool used by a consumer package goods company. o Custom application used by retained search firm to manage prospects and engagements.

New York, Ny

Responsible for strategic direction and operations of all Information Technology systems, applications, infrastructure and telephony, for $600M retail marketing / publishing division of New Corporation. Member of Executive and Management Committees determining corporate strategy and establishing/executing business plans to achieve objectives. Key Accomplishments:• Managed IT staff supporting 400+ employees in 15 locations.• Responsible for IT infrastructure and all IT applications supporting $600M operation, including several enterprise wide upgrades.• Managed all IT vendor and consulting relationships.• Successfully managed the growth and development of IT throughout 15 years span, rising from programmer to VP.