Jeff Crews, Phr Email & Phone Number

Anna, Tx, Us

Dallas-Fort Worth Metroplex

Baton Rouge, Louisiana, United States

•Coached associates and management through complex and difficult issues. Provided guidance to management on appropriate disciplinary action and assisted with on-site investigations. •Oversaw MyOpportunity for hourly recruitment and onboarding.•Maintained and coordinated associate recognition programs.•Ensured compliance with all federal and state laws.•Regularly ran and reviewed HR activity reports.•Supported internal customer survey and associate engagement survey interpretation/feedback process.•Attended department manager meetings to increase HR visibility, conducted classroom training, provided assistance and implemented HR initiatives.•Reviewed any request for pay increases or other status changes to ensure internal equity and consistency. Processed status change forms.•Prepared, coordinated and presented HR related topics and other HR related training.•Acted as the diversity champion by leading assigned tasks and corporate diversity activities including diversity recruiting, retention and promotion goals. •Assisted in the creation of Personal Development Plans, as appropriate, for associates.•Participated in the Annual Performance Appraisal process.

Baton Rouge, Louisiana

Responsible for implementing and overseeing training and guest experience initiatives across all foodservice centers on LSU campus. ▪ Established and developed training structures for 400+ associates across 18 cost centers in our account ▪ Blended best practices and corporate values of Chartwells Higher Education, national retail brands, and Louisiana State University to customize and execute training and development initiatives ▪ Improved customer satisfaction ratings from 71% to 91% in one year ▪ Facilitated development workshops and presentations to employees at all levels ▪ Successfully trained and mentored 30 hourly supervisors ▪ Launched and managed High Potential Associate initiative at LSU from 2018 to 2020 ▪ Audited guest experiences for each cost center using operational metrics. Generated and implemented ongoing action plans based on results ▪ Performed bi-weekly hourly associate orientations ▪ Introduced hourly associate onboarding program and manual to all cost centers

Baton Rouge, Louisiana Area

Baton Rouge, Louisiana Area

Self-driven trainer and dedicated to improving teamwork and organizational performance. ▪ Coached new servers on how to uphold superior service standards and exceed customer expectations ▪ Redesigned service training manual to maximize training and learning efficiencies ▪ Executed exact job specifications and ensured the highest levels of guest satisfaction ▪ Created and cultivated lasting relationships with customers through a hospitality-driven approach to serving ▪ Enhanced customers’ dining experience through knowledge of food, wine, and liquor menus ▪ Awarded OpenTable's Top 100 Restaurants in America in 2013, 2015, 2016, and 2017 for overall experience

Responsible for all aspects of restaurant operations and success at busy, upscale bistros, including hiring, training, service, inventory, and profitability. ▪ Directed teams of 5 managers and 100+ employees in multiple locations with annual budgets of over $3.5 million ▪ Successfully managed the Bistro during expansion, opening a new store in July 2007 ▪ Recruited, hired, orientated, scheduled, and trained staffs to provide all guests with a superior dining experience ▪ Designed and successfully implemented new tools for store financial analysis, resulting in efficiencies in profits and losses ▪ Forecasted and budgeted revenues and expenses on a yearly and monthly basis ▪ Reported financials to corporate management via formal reports and presentations ▪ Developed and managed innovative systems for tracking training effectiveness, employee rewards programs, and management accountability ▪ Reduced turnover by 35% by improving productivity and morale over three-year period ▪ Increased store profitability by 15% through daily financial analysis and operational revisions ▪ Lowered actual vs. theoretical product cost margin to 0.46% in 2009 (lowest in company) ▪ Monitored and managed ongoing store labor costs, daily and weekly expenses, and end-of-period reporting ▪ Awarded Manager of Quarter in Q1 2008

High-performance Manager, charged with continuous operational analysis, modification, and implementation. ▪ Assumed all responsibility in absence of General Manager ▪ Recruited, promoted, supervised and motivated training staff through monthly meetings, continuous development, and initiating staff competitions ▪ Successfully managed and implemented training process for 15 new managers ▪ Ensured implementation of numerous corporate initiative rollouts at the store level ▪ Successfully opened a new store in Texarkana, TX over a period of four months ▪ Earned highest regional customer satisfaction ratings for 14 months ▪ Increased annual sales volume by 7% in 2005 ▪ Managed ongoing store labor costs, daily and weekly expenses, and end-of-period reporting