Jeff Crews, Phr Email & Phone Number

Anna, TX, US

Dallas-Fort Worth Metroplex

Baton Rouge, Louisiana, United States

• Coached associates and management through complex and difficult issues. Provided guidance to management on appropriate disciplinary action and assisted with on-site investigations.
• Oversaw MyOpportunity for hourly recruitment and onboarding.
• Maintained and coordinated associate recognition programs.
• Ensured compliance with all federal and state laws.
• Regularly ran and reviewed HR activity reports.
• Supported internal customer survey and associate engagement survey interpretation/feedback process.

Baton Rouge, Louisiana

• Responsible for implementing and overseeing training and guest experience initiatives across all foodservice centers on LSU campus.
• Established and developed training structures for 400+ associates across 18 cost centers in our account
• Blended best practices and corporate values of Chartwells Higher Education, national retail brands, and Louisiana State University to customize and execute training and development initiatives
• Improved customer satisfaction ratings from 71% to 91% in one year
• Facilitated development workshops and presentations to employees at all levels
• Successfully trained and mentored 30 hourly supervisors

Baton Rouge, Louisiana Area

Baton Rouge, Louisiana Area

• Self-driven trainer and dedicated to improving teamwork and organizational performance.
• Coached new servers on how to uphold superior service standards and exceed customer expectations
• Redesigned service training manual to maximize training and learning efficiencies
• Executed exact job specifications and ensured the highest levels of guest satisfaction
• Created and cultivated lasting relationships with customers through a hospitality-driven approach to serving
• Enhanced customers’ dining experience through knowledge of food, wine, and liquor menus

• Responsible for all aspects of restaurant operations and success at busy, upscale bistros, including hiring, training, service, inventory, and profitability.
• Directed teams of 5 managers and 100+ employees in multiple locations with annual budgets of over $3.5 million
• Successfully managed the Bistro during expansion, opening a new store in July 2007
• Recruited, hired, orientated, scheduled, and trained staffs to provide all guests with a superior dining experience
• Designed and successfully implemented new tools for store financial analysis, resulting in efficiencies in profits and losses
• Forecasted and budgeted revenues and expenses on a yearly and monthly basis

• High-performance Manager, charged with continuous operational analysis, modification, and implementation.
• Assumed all responsibility in absence of General Manager
• Recruited, promoted, supervised and motivated training staff through monthly meetings, continuous development, and initiating staff competitions
• Successfully managed and implemented training process for 15 new managers
• Ensured implementation of numerous corporate initiative rollouts at the store level
• Successfully opened a new store in Texarkana, TX over a period of four months