Jeff Crump Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Houston, Texas, United States

• Establish the vision and goals for global training to accelerate dynamic growth while aligning with the overall organizational mission and culture for property management.• Champion training strategies ensuring sound governance, role-focused curriculum, and flexible modalities that contribute to effective performance. • Serve as the Subject Matter Expert, by promoting the front-line image, and serving as the face of the company.• Coach and develop over 200 employees, including all… Show more • Establish the vision and goals for global training to accelerate dynamic growth while aligning with the overall organizational mission and culture for property management.• Champion training strategies ensuring sound governance, role-focused curriculum, and flexible modalities that contribute to effective performance. • Serve as the Subject Matter Expert, by promoting the front-line image, and serving as the face of the company.• Coach and develop over 200 employees, including all leasing and maintenance positions. • Oversee the development of training curricula, including customer service, sales, systems, and online reputation.• Develop and implement the New Hire Orientation Program to include 30/60/90-day checkpoints.• Act as a liaison between all departments and Property Management, including but not limited to Accounting, Asset Management, Global Support Services, Human Resources, Information Technology, and Quality Assurance. Show less

Houston, Texas, United States

Accomplishments:• Built a successful online review platform for 30 properties and collaborated with the teams to build rapport with customers and residents, enhancing the overall experience.• Responded to all reviews within 24 to 48 hours.• Successfully addressed negative reviews and improved ratings by resolving conflicts.• Received accolades for online reputation including: o Recognized as the #1 Management Company in 2021, 2020, and 2019: increased scores year … Show more Accomplishments:• Built a successful online review platform for 30 properties and collaborated with the teams to build rapport with customers and residents, enhancing the overall experience.• Responded to all reviews within 24 to 48 hours.• Successfully addressed negative reviews and improved ratings by resolving conflicts.• Received accolades for online reputation including: o Recognized as the #1 Management Company in 2021, 2020, and 2019: increased scores year over year through effective coaching and training techniques. o 8 properties achieved ranking in the Elite 1% in 2021 out of 128,000. o #1 - The George, Fort Worth, Texas. o #6 - Hanover River Oaks, Houston, Texas.• Selected to serve as the Chair of the Recognition Committee, implementing programs to show appreciation and provide accolades for team members going beyond in their job performance.• Created a 2020 Virtual Covid Training Program within 14 days nationally for over 300 employees.• Successfully trained all new hires virtually for all onsite positions and significantly reduced travel costs.• Recipient of the Hanover Spotlight Award for June 2022 for excellence in Training & Development initiatives. • Trained a team of 4 on multi-family housing protocols in India to manage administrative services.• Promoted during fast-paced career trajectory holding roles including: o Property Management Specialist 4/2018 - 4/2019, Property Manager, 01/2018 - 4/2018. o Assistant Property Manager, 12/2016 -1/2018 and Leasing Consultant, 12/2015 -12/2016. Show less

Austin, Texas Metropolitan Area

Accomplishments:• Built a portfolio of satisfied customers through strong communication skills.

Austin, Texas Metropolitan Area

Accomplishments:• Generated an increase in occupancy rates through strong sales, negotiation, and customer relations.

Austin, Texas Metropolitan Area

• Consistently exceeded leasing and renewal goals quarter-over-quarter. • Ensured compliance with Fair Housing and Sexual Harassment Laws.Accomplishments:• Awarded Spirit of Lincoln FY13 and Century Club FY13, leasing over 100 units in 12 months.• Achieved Quarterly Sales recognition and received perfect scores on Internet, Phone, and Onsite shops.

Texas • Colorado • Arizona • Alabama

• Managed and trained 400-500 direct and in-direct reports depending on store and location; delegated responsibilities, evaluated performance, prepared work schedules, mediated conflicts, and counseled on career advancement. • Prepared budgets and forecasts with full P&L responsibility; maintained policies, addressed performance opportunities and budget discrepancies.• Managed sales, operations, and personnel functions, motivated teams to build a deep understanding of consumer… Show more • Managed and trained 400-500 direct and in-direct reports depending on store and location; delegated responsibilities, evaluated performance, prepared work schedules, mediated conflicts, and counseled on career advancement. • Prepared budgets and forecasts with full P&L responsibility; maintained policies, addressed performance opportunities and budget discrepancies.• Managed sales, operations, and personnel functions, motivated teams to build a deep understanding of consumer characteristics and lifestyles to identify customer needs.• Ensured maximum profitability and compliance with company standards were met; increased sales topping $100M. • Utilized knowledge and understanding of benefits, wage and hour laws, harassment/discrimination, Civil Rights (Title VII), ADA, FMLA, NLRA, Child Labor Laws, and HIPAA; and maintained an open-door policy. Accomplishments: • Increased traffic, revenue, and profit; maintained accountability for store's performance, payroll, shrinkage, merchandising, and housekeeping standards through the implementation of effective training programs.• Awarded Supercenter of the Year 2003; Quality Assurance Store of the Year 2003. • Consistently promoted throughout career trajectory holding roles including:o Assistant Manager, Austin, Texas (2007 - 2013)o Supercenter Co-Manager, Brighton, Colorado (2005 - 2007)o Store Manager, Colorado, Texas (2001 - 2005)o Supercenter Co-Manager, Arizona, Alabama (1999 - 2001)o Assistant Manager, Support Manager, Dept. Manager, C/S Manager, Tyler, Kilgore, Mineola, TX (1993 - 1999) Show less