Chief Revenue Officer
Seattle, Washington, Us
Payscale empowers people and employers with fresh, transparent, and validated salary data, easy-to-use software, and services to get pay right under any market conditions. We are $220M in ARR with 750 employees in the US, UK and Manila.I came to Payscale to rearchitect and lead all revenue functions including Sales, Channels, CS, & Operations. In 2022, to continue scaling growth, my role was divided in half as we brought in a Chief Customer Officer. I am currently responsible for Global Sales, Channels, supporting functions, and our Manila based shared services center; the current team is 300 people. When I arrived at Payscale, the company was not growing and not profitable, we improved EBITDA to ~30% and increased growth to 20%. Achievements include:• Grew company from $80M in 2020, to $220M in 2022 - Net new sales growth $10.6M in 2020 to $40.1M in 2022• Exceeded YoY annual revenue targets of 2020, 2021, and 2022, as well as 10 of 12 quarters• Inherited a business where 75% of sales was SMB and transformed to 75% enterprise in 2022 - Transformed the revenue organization by replacing 85% of the team - Increased bookings per AE by more than 4X - Sales efficiency improved from 50% in Q1 2020 to 80% in Q1 2023• Improved customer retention rates from 75% to 90%• Integrated three acquisitions - one $40M and two smaller ones• Implemented a new sales process, tools, enablement, value consulting and solution consulting• Expanded business from N. America only, into the UK to cover European business• Built Manila Center for Tech Support, Services, Customer Success, Collections and SDRs to drive cost savings and a better customer experience• Built a Channel team to partner with leading compensation services companies including Mercer, Aon, Deloitte and Korn Ferry• Received 2022 award from our investors for top 3 performing revenue teams out of their entire portfolio