-Provided level 1 technical support for network related issues. -Implemented a monitoring solution which was used to report on the status of network equipment at over 80 facilities globally.-Implemented a syslog solution for all network equipment globally.-Implemented an IP address monitoring solution to track address utilization globally.-Racked physical equipment in data center, office and manufacturing environments-Worked with senior engineers to configure and implement Cisco Nexus switches and ASA Firewalls.

Semester intern responsible for two schools and an administration building. Traveled between locations to provided level 1 technical support to faculty and students.-Resolved hardware issues, replacing faulty equipment when necessary.-Ensured all classroom and computer labs were in working order.-Preformed PC imaging to new computers.-Upgraded computer labs to new PC standard.-Set up technology stations for school events.

Controlled labor costs.Trained crew members.Promoted good customer service.Tacked inventory.