Jeff Davin Email & Phone Number

United States

Henrietta, New York

Performed Quality Control related tasks on internal tasks and processesworked for multiple clients- Reviewed quality audits and gave feedback to members when necessary.- Created work instructions and procedures- Assisted other teams with quality control and research backlog when needed- Assisted with research and quality control related projects- Researched complex issues for clients and determined the appropriate resolution- Trained new employees through shadowing sessions- Triaged client files- Assigned daily inventory to team members

West Henrietta, New York

I was the regional Installation Coordinator for Washington DC and Northern VA. I kept about 45 installers productive and on-time throughout the day. I kept in constant contact with ADT installers, sub-contractors, install managers, sales reps, sales managers, other co-workers as well as internal and external customers. Worked in a fast-paced call center environment and took a high volume of incoming calls and made a high volume of outgoing calls. Tracked reports, wrote reports and made sure install metrics were made.

Henrietta, Ny

Regional coordinator of all service technicians in South Carolina and surrounding territories. Kept track of technicians days (incoming jobs, emergencies, response times etc.). Monitored deadlines and escalated service at times to ensure deadlines were made. Kept in constant contact with internal and external customers, service managers, regional managers, co-workers, venders etc. to ensure customer needs were met.Worked in a fast paced, detail oriented call center environment. I was part of a team who managed the entire southeast region. In a typical day we would each take 15-20 incoming customer calls, 20-30 technician calls, answer and send dozens of emails while at the same time track 40-60 service technicians and keep them productive and on-time.Responsible for maintaining and scheduling service jobs for the region(s) I was running. I also set up meetings between service technicians and 3rd party venders when needed.

Associates, Applied Science, Sport Management

Associates, Applied Science, Web Design