3rd line support technical support engineer working at the PepsiCo head quarters in the UK. As a lead technical project engineer working on the migration of the PepsiCo Core IP infrastructure from various Pepsi site to MPLS Managed Global Data Centre, Including HP SAN environment Surf Control ( Internet security software), VPN Dial up and broadband remote access services.Daily incident and problem management of BlueCoat Proxy Servers, including Daily maintenance of Bluecoat rules, website exclusion and exception. Daily incident and problem management of Cisco VPN concentrators, Network load balancer using Paketeer traffic shapers. Cisco Wireless Access points, Cisco Wireless Lan Controllers, Cisco Wireless Control Server, Nokia Checkpoint Firewalls, Cisco Call Manager 4.0 & 7.0, configuration and fault finding on a variety of Cisco IP phones (7912, 7925, 7940,7960), Cisco Routers and LAN/WAN switches. Administering Unix platform DHCP/DNS servers, managing IP Address scheme and allocation.; The network is spread over various sites around Europe using an MPLS network for WAN connectivity this would also involve occasional site visits.Cross training on various server tech disciplines including Netware and Midrange technologies. Installation of Wireless voice network across the Pepsi Co campus, technical design and installation engineer on remote Pepsi Co sites integrating into HQ, configuring Cisco ASA5505.

Day to day 3rd line technical support of WAN, LAN and SAN for EMEA Region. Daily fault finding on a variety of Cisco hardware routers and LAN switches, Cisco PIX firewalls, F5 Content management switches, Cisco view, HP Openview.Managing the Change Management process for the EMEA region ensuring all risk and outages to the business groups were correctly managed and always minimal. Technical escalation and liaison between business groups and other technical groups for changes and all major issues that may occur. Technical acceptance of new network designs/changes.Significantly increasing productivity by reducing recurring errors and improved consistency of processes by writing detailed procedures for all network support and implementation functions.Upgrade of the Local Area Network (LAN) and Wide Area Network (WAN) within the Bournemouth campus. This was achieved without downtime to the production network.Installed a series of network Sniffers throughout the data network within EMEA.Managed a team of network support technicians including appraisals, reviews, personal development, technical advice / training and improving working relationships.Member of the management team for the out sourcing/transition of a $5 billion maintenance contract won by IBM for JPMorgan Chase. Team leader for the installation of data networks in Moscow; Paris.Managed the implementation of weekly changes to the live production environment, ensuring minimal disruption to business functions.Reduced outstanding bills of $500K to $40K in lost spare parts within a $16 million maintenance contract. This was achieved by working with the supplier, (Cisco Systems), to introduce an improved process for the return and tracking of replacement parts.

Managed installation and maintenance of data networks for the following companies